Thanks for sharing Ev's email with us.
Lyse, why don't you call them bright and early Monday and explain to them that if they don't straignten out their mess immediately, if not before, that you will switch over your internet service to the directTV dish which is sitting on your roof right now. DirectTV would be only too happy to do that. You already have the service and would not then be dependent on any cables or landlines. The signal goes straight from your roof to the satellite. I bet with that threat RR gets corrected post haste. Maybe.
I'd change in a heartbeat if I could be sure of dependablity and if it is fast.