[RosieCotton]

I swear, some people are so lazy or stupid they can't remember their passwords. All they need to remember is the phone number to the help desk. And we don't help that situation when we give away all those mouse pads with our phone number on it.

Heh...I can identify! Then we had one little brute who thought it'd be funny to write "Sucks" after the IT Helpdesk on the mousepad.

We love our users, really we do...

[JenB]

Good morning... ugh, I couldn't sleep last night. I don't have enough caffeine, either, only two cans to get me through until time for school.

[Overtaxed]

Good Morning!

What's my password?

[300winmag]

We love our users, really we do...

Actually, I made an instant friend last night on the help desk. A nurse from one of the psych units called with a routine problem. While I was fixing it, she mentioned, "you're lucky to just take phone calls. You don't want to come in to a psych unit." I mentioned I took a call there a couple of years ago, when a patient went ape, and smashed every PC, monitor, printer, fax, and phone in the unit.

"I was there that day!" she said. "I remember you. Wasn't that something? Wow, talk about a small world."

So we reminisced for a couple minutes while I finished resetting her passwords. It was definitely a pleasnt suprise for me.