Well, bye.
Posted on 10/01/2022 11:20:12 AM PDT by FarCenter
Amazon, which booked net losses in Q1 and Q2 totaling nearly $6 billion and whose shares are down 38% from their high in July last year, is undertaking large-scale efforts to cut costs – including commercial real estate costs. It is closing or cancelling 44 warehouses across the US; it’s halting construction on six office towers, and won’t start construction on a seventh. And now it emerges that it plans to close four of its five call centers in the US and switch those customer service representatives to working from home.
Amazon currently operates five call centers in the US. Kennewick, WA; Lexington, KY; Phoenix, AZ; Huntington, WV; and Houston, TX. It plans to close four of them. Either the Houston or the Huntington facility will likely remain open, according to Bloomberg, citing a source.
Amazon confirmed to Bloomberg that the call center work will be shifted to work from home. Even before the pandemic, it already allowed some call center workers to work from home.
“We’re offering additional members of our customer service team the increased flexibility that comes with working virtually,” an Amazon spokesman told Bloomberg. “We’re working with employees to make sure their transition is seamless while continuing to prioritize best-in-class support for customers.”
For many call center workers, not having to commute is a big benefit, and this should make recruitment easier and reduce turnover, in an economy where hiring and employee turnover are tough challenges for employers. In addition, Amazon can recruit call center workers around the US – essentially anywhere with a good internet connection – and is no longer tied to particular cities.
By cutting out four of its five call centers, Amazon will save on the costs of running them, including administrative and real estate costs.
(Excerpt) Read more at wolfstreet.com ...
I use Amazon as a product search engine... hardly ever order from them. I usually find what Im looking for on it then go to the companies website directly.... usually get a better price that way.
later
We keep hearing about how bad off the “churldren” are from staying home during the entire dempanic. “Experts” are saying they can’t or don’t want to learn and have severe psychological problems. I guess that crap doesn’t affect adults working at home with no social contact with others.
Amazon is also bailing on their mall locations. They HAD a shop at UTC, one of San Diego’s high end malls, and it’s now gone. They spent months “building” a location at a location in Studio City and bailed on that one before it even opened.
Meanwhile, the retired Jeff Bezos is out and about with the new girlfriend, hanging with the globalist jet set.
This is a job the disabled can handle and can’t be discriminated against
Well, bye.
There is no recession. The stock and bond markets are great. Everyone’s 401k are at their highest levels ever.
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I love Big Brother!
A friend of ours has been doing at home call center work for Amazon for the last ten years.
Those customer service representatives' homes will be in India
My wife didn’t have anything delivered from Amazon for two entire days. The driver came up to the house to make sure she was okay!
On a serious note, I looked online for the old “club” steering wheel lock and it was $90+ and that was too expensive. (I had just added a hidden ignition switch - Hyundai).
I was at the autoparts store and they had them on the rack by the cash register for $38 so I bought one. Amazon is usually way cheaper than the store stuff but I’m never assuming that anymore.
I find that a lot. Often the manufacturer will have their own ecommerce enabled website with better prices. I quit buying from amazon a few years ago aside from a few Kindle versions of books because they were $2.99. I use amazon to check reviews on items but buy them somewhere else. Half the time I end up buying from ebay and when I do, I sort by distance or will at least look at the seller's location. I won't buy from anyone in a blue state or major city if I can help it.
the esg/fjb depression quickens.
I’m an old retired guy. Maybe I can do this from home to offset the 20+% loss in my IRA thanks to the *resident in the whitehut. /s
Hmmm...good point.
Been hearing that Amazon’s stock was dropping.
I’ve had an Amazon account since the late 90s - years before they had Prime. My early orders were books and maybe music. And then an early Prime member.
IMO we don’t need to receive orders overnight or even in 2-3 days. As long as the orders are accurate and undamaged, receiving them in 5-7 days is good enough for me. Fullfillment orders all over the place have to be costing them a fortune.
Downtown skyscrapers are going to become abandoned dystopian hellscapes. Just no use for them anymore.
An interesting point!
“I’m an old retired guy. Maybe I can do this from home to offset the 20+% loss in my IRA thanks to the *resident in the whitehut. /s”
Amazon and other online companies will be looking for people like you.
They don’t have to worry about you getting pregnant and other Woke issues.
One of the big internet/home office phone with companies with online capabilities has a setup backlog of about 2-3 weeks as more people are setting up home offices in our area. Their local guy needs an RV to live in work out just in our area.
One of our related family units lives on cul de sac with 12 homes. Every home has at least one home office. 3 years ago there were 2, a female relative and one of her neighbors.
That is indeed a sad sight.
Lesson learned from lockdown
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