Posted on 09/08/2014 12:53:05 PM PDT by WhiskeyX
Burgers via call center?
Jack in the Box in Charlotte North Carolina testing process of outsourcing fast-food orders.
That crackling voice taking your order at a fast-food drive-through may come from a lot farther away than the restaurant: Try Texas, or even overseas.
San Diego-based Jack in the Box has tested outsourced drive-through order-taking since mid-2008 at seven of its 30 Charlotte-area restaurants. Spokeswoman Kathleen Anthony declined to specify the locations, though workers at the Cotswold restaurant in Charlotte recently said their restaurant uses the system.
The technology is intended to improve speed, accuracy and service, freeing up restaurant employees to process orders,
That crackling voice taking your order at a fast-food drive-through may come from a lot farther away than the restaurant: Try Texas, or even overseas.
(Excerpt) Read more at beaconoftruth.com ...
Do those Indians know that a Jumbo Jack is made from ground-up “sacred cow”?
It should be a real hoot trying to tell “Peggy” that you don’t want pickles on your Whopper. LOL!
Was just thinking last night why fast food still takes orders at the counter. Why not by app...like Chipotle, Five Guys, etc. There’s no reason to wait. Either order for inside and wait for your order, or drive through and use location-based at the order window to check in and they’ll have your order ready.
Vocelli Pizza based here in Pittsburgh did this twenty years ago.
McDonalds has been doing that for many years. I no longer eat there because they support abortion, but I remember the voice crackling on the order box.
McDonalds has been doing this for a while. And they are in North Dakota.
I remember once going into a Jack In The Box in northern Arizona just before Christmas when there was a raging blizzard going on outside. All of the employees were wearing parkas. You could see your breath inside. I asked them why they just didnt’ turn up the heat. They told me that the thermostat was controlled by somebody in Los Angeles. Probably a DemocRAT.
I wonder what hearing impaired people do when they have to speak to a crackling voice.
Yeah, it takes a little longer than your typical junk at your typical fast food place, but it is done right and I don't have to talk to "Peggy".
I bet in places like North Dakota where getting enough help is next to impossible the owners are taking notice.
How many in Seattle will switch now I wonder as well, direct savings compared to what minimum wage will be has to add up to some serious coin after a couple of years.
(On a side note can you imagine trying to get an order right when the call center is located in India and the drive through in downtown Detroit?)
Well at least at the call centers, they’ll speak English.
“They told me that the thermostat was controlled by somebody in Los Angeles.”
Hardees is doing that with the thermostat and the public address system music volume. Their circuit breaker system kept tripping and turning off all of the lights or the signage lighting outdoors, and an employee had to wade through frequently ankle deep water in the basement to reset the breaker switches of the circuit breaker.
“Well at least at the call centers, they’ll speak English.”
No, it’s Mexicali....
Would you like a side of flied lice with your order?
Within 15 years, fast food restaurants will be totally automated, from order taking and payment tender, to food processing and serving of the ordered product. Grocery stores will fully automate as well, but this is 25-30 years down the road.
Now switch to automated burger flipper machines and they’ll have it.
Literally, you will order your groceries and consumables with an app, and either have them delivered to you, or you go to the “Store” to pick them up. there will be no more store faces or retail floors, which will save on building overhead. As the process will be almost totally automated, only a handful of employees will be needed to run it (if any are used at all).
In the future, computer algorithms will do all the work. And it will work for all languages.
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