The very fact of the seminar being held is quite astonishing to me.
" The members of the seminar on “Joseph Smith and His Critics,” a group of Religious Education and CES faculty who met at BYU for six weeks in the summer of 2008, are among those who have known Latter-day Saints in this state of confusion and doubt. We have had many opportunities to talk to questioners about their problems and admit that we have often fallen short in our answers. We came together in hopes of learning to do better. Besides gathering information on a series of specific issues, we have discussed how best to deal with questioning Saints. What way of speaking is most likely to win their trust and convince them we have their best interests at heart?"
Which point should be addressed? He is giving his opinion as to why and how some people feel disaffected from the Church. Obviously, you are reading something into this that the rest of us are not.