I'm one of 'em too.
I drove the gas company nuts because I kept calling them smelling gas near the meter. They used the "sniffer" and put soap solution on all the pipe joints. Nothing.
I continued to complain, and finally they shut off the gas and found that it was the METER that was leaking through a small crack. They replaced it, and no more problem.
My feeling about this one is that the woman is telling the truth. The fact that she didn't exaggerate, the small corroborating circumstances (like the Chicago connection and the conversation with her son), and just her general air. The only question is whether PC insanity and embarassment is going to cause her to take the fall.
These three idiots ought to be falling all over themselves apologizing for their inappropriate behavior (a big blond German joking about Auschwitz in a synagogue is the best analogy I've heard all day) instead of playing the race/religion card and whining about how put upon they are.
I'm glad to hear there was a happy ending.
You did a great job of summing up Eunice Stone's situation, too.