[TheOtherOne]

I am sure there are different factors for other companies, the one that makes no difference is what hourly rate they, (FedEx or UPS), pay their employees.

It was not real clear who 'they' was referring too, sorry.

[The Other Harry]

It was not real clear who 'they' was referring too, sorry.

I understood it.

Having seen drivers literally run in with packages at Christmas time -- as I have seen UPS drivers do many times -- I believe employee pay and satisfaction do make a difference in the quality of the service that is ultimately provided to the customer.

If UPS is paying $15 and XYZ is paying $12, who's drivers do you think are going to run?