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It was not real clear who 'they' was referring too, sorry.

I understood it.

Having seen drivers literally run in with packages at Christmas time -- as I have seen UPS drivers do many times -- I believe employee pay and satisfaction do make a difference in the quality of the service that is ultimately provided to the customer.

If UPS is paying $15 and XYZ is paying $12, who's drivers do you think are going to run?

In my area, FedEx drivers own their route and get paid per delivery. When I started at my current company, I watched in our shipping department as the FedEx guy would make our deliveries and then he would (a couple times a week) leave a package that wasn't for us, saying he would get it the next day. He would scan it delivered, but not actully deliver it until later. You would have to be an idiot not the realize that this is probably happening with my outbound packages as well. When I went back to UPS they beat the FedEx prices and the quality of employees and resulting service is no comparison.

(Do I keep a FedEx account in case UPS stikes? You bet. Will I care who is union and who is not? Not unless it actually affects the service provided to me. I have no problem with the UPS union. I know my driver works his ass off, 12-14 hour days - but my product gets out every day, he waits a couple minutes if needed.)

**I realize I am generalizing about two companies based on the interactions with just 2 employees.