Article never clearly explains what “this” is. Stupid writing.
““We saw a mid-teens percent order incompletion rate within the order channel this past quarter,” the CEO said. “In other words, customers using Mobile Order-Pay put items into their carts and sometimes chose not to complete the order, citing long wait times and product unavailability.”..............
“Article never clearly explains what “this” is. Stupid writing.”
The article was written and then the author had to figure out how to make you click on it. It’s similar to the issue of using an app but not going through with it. The two technologies are not compatible. The writer wrote an article suitable for a print magazine, but then had to convert it to cyberspace. The Starbucks app is way more efficient than their brick-and-mortar store can handle. Everybody wants me to download their app. The problem is those apps generate a potential entry point for malware and it’s obvious they can’t all be suitably protected as they are mostly rush not-ready-for-prime-time applications with horrible bugs.
Totally agree.
citing long wait times and product unavailability
Now if you’re wanting a pastry with your coffee and the app says they don’t have any, then yes I can see customers not completing the order.