What a nightmare. Maybe the crew has never experienced this level of passenger violence, and has not been trained about how to handle it. The carrier can keep their 25% off the next cruise. I suspect for many, there won’t ever be a ‘next’ cruise on that carrier ever.
I would be worried about pirates. Seriously, if ship security can’t handle this, what about high seas risks.
Betcha terrorists are listening, watching this incident.
I took this cruise with the attitude that after this extravaganza, if I never cruise again, that's okay. I love cruising, so it's not impossible I'll cruise again, but it isn't a necessity anymore.
I did notice something that I actually brought up with the desk where they address cruiser issues. There were two minor incidents...the night movie electricity shut off and wasn't restored and some cruisers were smoking in their allotted area when it was announced that they couldn't because of refueling. In both cases, crew members ignored it. My comments were that if the crew ignored situations, who would step up if there were serious emergencies? Are crew members treated in such a way that they're rewarded for leadership potential in unexpected situations, and are they given opportunity to move up to management if they show leadership qualities? Or are they treated like indentured servants who have no incentive to do more than just do what they're told to do?
What's my point? It sounds like something that probably started as an addressable situation escalated to a crisis. Perhaps my feeling was correct. The crew was not incentivized to be pro-active in handling situations when they occur.
JMHO