I agree that some of that would be eliminated by the kiosks.
Here’s where I’m coming from, and I’m not trying to be argumentative. I just have a general problem thinking this will save as much as they think.
In the old model...
Person takes an order. Person pulls the order. Person hands the product to the customer. Next!
In the new model...
Kiosk is used to order. Person pulls the order. Person goes to find the customer. Delivers food to customer. Next...
In the new model you eliminate the cashier. Then again, you add in a person delivering the food.
I do agree that there would likely be some savings, but I’m not convinced it would be as big a savings as one might think there would be.
You aren’t really eliminating a full FTE with each kiosk. You may be eliminating 20% of an FTE with each kiosk.
That may pay for itself. Then there’s the issue of kiosk wear and tear.
I hope it works as planned. It would serve the Left right. All those protesters outside fast food joints, congrats! You just killed thousands of jobs.
Lots or many of fast foods don’t take your order to the table.
It comes to the front counter and you pick it up there. I’m
referring to McDs, Taco Bell, etc types.
having read the article, McDs seems to think the kiosks will increase the NUMBER of orders and thereby sell more food. I’m not sure about that, either. Perhaps. But only if it takes less time to order at a kiosk than with a person. More likely, though, idiots will stand in front of the kiosks and ponder their orders for lengthy amounts of time. Perhaps the kiosks should have an ED-209 voice that says after 30 seconds of nothing happening: “Sir, either order now or step aside. 10, 9, 8, 7, 6 ...”
For sure, the ordering process will more accurate, but that won’t make order fulfillment more accurate.
delivering the food can be eliminated. down the shoot to the customer at the counter.