I went to the Post Office last week.
I haven’t been to one in years.
The clerk was combative.
Screw the Post Office.
Deliver mail every other day. Most days when I walk out to get the mail I throw all of it in the garbage on the way back in.
Full disclosure - 45 years ago, I spent some time working as a window clerk so know what I am seeing at the counter.
Sometimes I see a well-oiled machine. Clerks in the back, doing other tasks, but quick to come up if the line gets long. Clerks looking ahead at the line, noticing what is in customers hands and asking informed questions, like, "Are you picking up, let me have that slip while I go back, and I will get both on one trip. Are you just dropping off, just set it her and I will get to it. The line starts moving.
But when I visit post offices in the inner-city, I see angry employees taking it out on the customers.
Here they have a line of 40 people and just watching them, they start to go into slow motion. They are too young to have seen Stepin' Fetch It on the old movies, but you would think they were performing a character study. What really galls me is when another employee, no doubt on the clock, comes up to the front counter and starts to visit with a co-worker, right in front of all the customers. Everyone sees it, it is truly "In Your Face". Those particular offices are out of control. But when I see a good one, I am truly appreciative.