We have Time Warner Cable here... They are SO PITIFUL, they make me pine for the days of InsightBB.
Never thought I’d say that when I had Insight.
I can only imagine how bad service is going to get.
One of my sisters has cable TV and Internet with Time Warner Cable.
Almost four years ago I set up the Firefox browser and the Thunderbird client Email app on her PC (TBird, so she could do her Email in and out of Tbird via POP or IMAP instead of and without ever going to the Email web pages).
Sometime between Thanksgiving and Christmas Tbird quit working, though not a single change had recently happened with or on her PC.
After some investigation, I learned (found some complaint blogs that referenced the situation) that TWC had been migrating a lot of their Email servers, and totally ignoring any customers who were using Email POP/IMAP client apps like Tbird, they notified no one that some server nameas and addresses had changed, which meant some customers “account settings” in their desk top Email program no longer had all the right information.
It turned out that the total migration of the Email servers had started before it affected my sister’s Email and continued after that, with no warnings or notification to any customers like her.
After the 1st of the year I finally got a human being at TWC to discuss the issue, and I got some information from that person (what they said was the right settings). They were different than the settings we had used on my sisters PC (which we got back them from TWC) that had been working since we installed Tbird and up till B4 Thanksgiving 2013.
But, not only was there not any admission that anything had changed, she INSISTED that nothing had changed, that the settings she gave me had always been those she was giving me. Of course if that had been true then those would have always been the settings we had for their Email service on my sisters PC - which is not true, and there never would have been any cause for us to contact them about any problem. Her answer which she kept repeating was that she “did not know where you got your information from”.
I have Verizon - TV/Phone/Internet, but I am no giant Verizon fan, but I have never got any really bad support from them. It has always been competent and honest whenever I needed it.
We had Time Warner years and years ago before Comcast bought them out in our area. They were fine in our area. Then when Comcast came in we went to Direct TV. Direct TV keeps adding costs a little at a time and it’s just gotten too expensive for the few channels that we do watch so we got rid of them and got an antenna. Now have 67 FREE channels, 57 in Spanish, one in Chinese, one in Japanese, 4 in English and the rest are religious. Until we can get a Roku set up going I put a note on my wall which says “Just think about all the money you are saving!”.