Do they have a slim collection of electronics and parts, are their stores poorly stocked and most of their employees clueless? Yes, yes and yes.
They may get worst and die, they may improve and thrive or they may remain mediocre.
It would be unfortunate if the first happened because there is really no one waiting in the wings to take their place and they do fill a niche.
Your post is not the first here to complain about the staff being clueless.
While that may be true - I don’t understand the point. Who cares? Are you really going to buy that $1300 TV based on what some kid at BB says?
And what about the knowledgable staff at Amazon?
My point is - you don’t buy a $50 phone or a $5000 TV entertainment set without doing your own research.
All I want the BB people to do for me is ring up my purchases. “And no - I don’t want the warranty. Yes, I know it does. but NO, thanks.”