Good to see they are actively investigating it.
On my last flight Delta tried to charge me for my bags. I had to tell the agent that the card I handed her to start the transaction was my elite level Skymiles card and that it entitled me to two free bags. That is the way they treat their business customers so it doesn’t surprise me that they treat the military like that.
“UPDATE: Delta’s policy states that for military members, THREE checked bags are allowed in coach and FOUR checked bags are allowed in first, so the baggage fees may actually be correct. Whether Delta’s policy is palatable or not is another question, but it appears that the agents were charging the servicemen properly.”
What a bunch of bunk. Military don’t get to fly first class unless they are able to upgrade with their airline miles or the airline has overbooked and has no choice but to give it to them for free, so for Delta to be saying they get 4 bags in first is completely idiotic.
They could fly United. United simply does not load a percentage of baggage, apparently as a fuel saving measure, then tells the passenger that they will not return the “lost” bag and will not compensate.
Check video also, these guys were carrying equipments etc. which they were using in war zone.
This is pathetic.
Delta is HORRIBLE. I stopped flying them long ago. No one should fly that junk airline.
A student of mine while on a trip revealed a trick to get around baggage fees. She just brings the large bag to the gate, when she is about to get on, they take it to pub below. But, they don’t have time to charge her. Hee, hee.
Translation: We are going to talk to them and tell them they owed the money and we will not pay back a red cent.
As a military officer and guy who a few months ago took the trip to Iraq (where I am now typing this reply) and will soon be taking an R&R trip home - I am indifferent. When I traveled over here, I no kidding had four or five times the amount of baggage than an average passenger. I flew delta to Baltimore before transitioning to the lowest bidder contract fare to get me into the AOR. Delta did not charge me for my baggage - maybe I was under the allowable quantity/weight, I don’t know - but I would have had no problem paying its required fee. My opinion Delata is a business and has the right to charge for baggage. But, when it does charge a fee for additional baggage above and beyone what it already allows military members traveling on orders to check - which once again is significantly more than an average passenger - the military members just need use his or her government travel card. No member will ever have to pay these fees out of pocket. Should the member decide to use his or her own credit card instead of the gov travel card he or she runs the risk of not having the expense refunded. The use of the government travel card is required for these types of expenses, furthermore, the gov travel card is required when traveling. Hopefully this adds another perspective on this situation. Regards
Chip - an AF Lt in Iraq
Great; now send the entire airline staff to Afghanistan. Let them try their nickel and dime crap on the terrorists.
Delta sucks.
Is Delta being officious and arrogant again? Remember -AMTRAK is ready when you are. Big comfy seats, no nickel-and-Delta charges for your bags, you get to keep your shoes on,no groping or porn-like Xrays, no expensive airport cab rides-you leave and arrive in town. Yup, it’s the train for us til we get Napolitano out of office. All aboard!
Delta is back-tracking and will allow returning soldiers up to 4 bags. They want soldiers previously charged to contact them. It was a policy issue that did not have rules for the service returning from the front. Reported a few minutes ago on local news.