On my last flight Delta tried to charge me for my bags. I had to tell the agent that the card I handed her to start the transaction was my elite level Skymiles card and that it entitled me to two free bags. That is the way they treat their business customers so it doesn’t surprise me that they treat the military like that.
Have had same thing happen, but it must be a Ticket Agent not thinking thing, as soon as you remind them about Elite Skymiles Amex, they drop it.
I fly too much for too many years and with the exception of Singapore Airline, I’ll always pick Delta.
After they bought NW, they did suffer a bit of NW shi’te service virus. I think they finally cleared out the diehard NW bums.
Can’t imagine Delta, on purpose, being hard on our Boys coming back home.