Best Buy is notorious in my parts for offering various “mail-in” type rebates, etc. that require a purchase first and end up being nearly impossible to claim.
So this guy is treating Best Buy like it treats its customers.
I’m with you there. BB customer service stinks.
We had a similar problem with Best Buy a couple of years ago when we bought a computer, a monitor, and printer/scanner there. After being told by the sales floor and the service desk that we were eligible for multiple rebates, we found out later that wasnt the case. It "cost" us well over a hundred dollars in rebates.
Best Buy stop doing mail in rebates over a year ago. Everything is instant now there or not at all.