We had a similar problem with Best Buy a couple of years ago when we bought a computer, a monitor, and printer/scanner there. After being told by the sales floor and the service desk that we were eligible for multiple rebates, we found out later that wasnt the case. It "cost" us well over a hundred dollars in rebates.
We bought some appliances not to long ago from Lowes and I was pleasantly surprised how quickly the delivery rebate check came in the mail. I've had trouble with Home Depot rebates.
“It “cost” us well over a hundred dollars in rebates.”
I am still waiting for a rebate of $100 on a laptop I bought at Circuit City. I filled out all the paperwork in the store exactly as told. I received one rebate for $50 but never the one for $100.
i have been burned by best buy...bought a defective piece of merchandise, went back to the store (within an hour of purchase) and they would not take it back, but offered to send it out for repair (6 weeks minimun) that was 8 years ago, and I have not set foot in a best buy since then..