My daughter told me about this about a year ago. She was at a wedding and one of her friends was actually bragging about the fact that she was going to return her “very expensive” dress the following week.
I had no idea it’s going on as much as this story indicates.
I purchased an air conditioner a few years back...got it home, opened the box only to find that it had been used, I could see pine needles and dust on top of the a/c when I took it out,,,the a/c did not work, when I tried to return it they accused me of breaking it and trying to return it,,,,it got ugly,,,,I had the receipt to show I had purchased the a/c about an hour earlier, I showed them the pine needles and the dust that still remained on top of the a/c, of course I was dealing with someone who shall we say was a couple of bottles short of a six pack,,,I ended up getting the manager who right away could piece together what had happened,,,,,,he apologized profusely for his employee and told me to get another a/c, he told me I could upgrade if I wanted to in order for his store to make up for the aggravation his employee had put me through.
I check everything now, doesn't matter what it is, clothes, electronics, anything, hell one day I was buying a can of nuts, it had a plastic top on it, you had to remove the top and pop the pull tab,,,,for some reason just before I was going to check out something told me to take the plastic top off, good thing I did, someone had opened the pull top and had eaten about 1/2 of the nuts,,,,
We had a woman who tried to return a dress she wore to a wedding which smelled like cigarettes, booz AND had a cigarette burn in it, BUT it still had the tag...dah...and she actually thought she would get her money back.
If you want to study insanity get a job in retailing.