My daughter told me about this about a year ago. She was at a wedding and one of her friends was actually bragging about the fact that she was going to return her “very expensive” dress the following week.
I had no idea it’s going on as much as this story indicates.
More than ever, it's buyer beware. Next time that I see a dress on the racks that's obviously been worn, I'm going to call it to the attention of the manager, and tell them that I can't count on that store's quality anymore.
Clerks must be afraid to confront the returner if it's evident that the garment's been worn. It's either that or they're inept.
at a certain level of dress, there are no returns because of alterations etc.
I think one problem is the fact that with today’s tech you buy stuff but they may not be compatable with other stuff you have or don’t do the job.
(ie a camcorder that advertises good in the low light but in reality the low light is when it is on infrared mode. Or perhaps the digital recording is in MOV format but you really need MPG to be compatable with software)
These dealers also have to deal with specific laws that state they need to guarantee fitness for use.
in the end we are all going to pay for legitimate returns with these idiotic moves.
Just wait til they start returning christmas decorations.
I did legal work for Nordstrom in the 80s, and way back then, they had a problem with people who bought a dress for one event, and intended to return it after. Nordstrom had a “no questions asked” return policy, and got taken advantage a lot. But what they did was, they kept the name of everyone who returned dresses, and if you did it enough that there was a pattern that this was what you were doing, they gave you a notice that you were no longer welcome as a customer. If you returned, you would be trespassing.
At least it does away with those pesky returns.