“Here’s ‘shameless’. I know of a lady who ordered kitchen cabinets and had them installed by Home Depot. After the install, she decided she “didn’t really like the grain of the cherry cabinets”. Home Depot took them out and refunded her money. Then, they had the cabinets out on the floor at a serious discount because, of course, they had screw holes in them from having been installed.
The same lady bought them. And had planned to do exactly that from the beginning. I was told she saved enough that way on her kitchen remodel to take a trip to Europe. I hate Home Depot, but that’s just plain wrong.”
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You’re kidding me. They even refunded her on the cost of labor???
You’re right. That’s incredibly shameless, and they should have blacklisted her as a customer.
I’m 30-mumble years old, and my mother would tan my hide for pulling a scam like that. Heck, I’d be too ashamed to let her know.
Yep. it’s all true and the level of dishonest is astounding to me. It also has an ancillary effect. I am also in the business of providing cabinets and countertops to homeowners myself. Because of these kinds of policies on the part of these national chains, you’d be amazed at the extent to which people are conditioned to the idea of simply complaining to see if they can get you to give them some money back. I see where these corporate outfits see it as a way of crushing guys like me out of the business and I hate that, but at the same time, also hate the dishonesty of some of the customers.
I’ve also been told that a reasonably good month at any given Home Depot store is when 25% of the products purchased are returned.