Yep. it’s all true and the level of dishonest is astounding to me. It also has an ancillary effect. I am also in the business of providing cabinets and countertops to homeowners myself. Because of these kinds of policies on the part of these national chains, you’d be amazed at the extent to which people are conditioned to the idea of simply complaining to see if they can get you to give them some money back. I see where these corporate outfits see it as a way of crushing guys like me out of the business and I hate that, but at the same time, also hate the dishonesty of some of the customers.
I’ve also been told that a reasonably good month at any given Home Depot store is when 25% of the products purchased are returned.
Crazy. And sad.
This thread has been a real eye-opener, especially the ppl returning food and the stores taking it back.
The ONLY time I’ve returned food was because it was defective. I’d bought a couple of whole chickens intending to stew them separately in my crockpot. My pot was pretty small, so I had to cut one into pieces to make it fit. When my cuticles began stinging as if from bleach, I threw away the cut one and carried the unopened second chicken back to the store. Just in case they restocked the one I returned, I did keep it refrigerated. I’d expected to be given a hard time over it, maybe only receive a refund for the one. But the manager gave back my full cost with little argument.
This was shortly after this chain had been exposed on a news magazine show for bleaching and repackaging questionable meats. All she said was that the processor had shipped it that way, and her store was not the culprit. I acknowledged that and went about my way. I still wonder if the second chicken got resold. I don’t buy that brand any more. These days, it’s associated with the Clinton campaign machine.