I'd like to see how pleasant and likeable you would be trapped in an office filled with suffocating smoke and having to spell names for the stupid operator over and over.
Uh oh. Everybody move. Alouette has arrived.
Your ping list is about as high volume as SJackson, I'll tell you! Between the 2 of you, and the Big Guy JimRob, I am newsified. :)
Whoa, whoa, whoa - having been in the operator's position, she's not being stupid, she's maintaining communication with the caller. Would you rather she be discussing the weather with him or how lovely and cool it is in her office? Or should she let him know just how frustrated she is that she can't do a damned thing from where she's sitting? Maybe she should have just told him "we have your location, assistance is on the way," and released the lines so other people could call in. Or she could have said "Kev, buddy old pal, you're well and truly facked, are there any last words you'd like us to pass on for you?" Or maybe she just should have sat there silently, listening to him die.