I can only tell you how I felt when I used Netflix ... which I would still recommend. It's a good company.
But you join. You get your movies right away, you pop them in the mail. They send out a new movie and this goes on for months.
THEN, without any warning, they institute a new method of mailing. You send the movie back, they receive it and now they wait 24 hours to send the next movie. This now is the new routine on all movies. The whole return method is altered.
It unnerved me as I had ogtten used to the old rhythm of receiving-watching-mailing-receiving-etc. Now they inject an extra 24 hour cycle.
I cancelled as a result. But I still recommend the service as they are quite reliable.
I've been with NetFlix for over 4 years, maybe even 5 by now. I don't see a problem with it, yeah sometimes things start lagging pretty bad, but I think I get my biggest lag from getting wierd stuff that they probably don't have copies of in every fulfillment center.
it's interesting how many people on this thread have already cancelled netflix (including myself) because they were clearly intentionally delaying the dvds.
netflix is probably happy we all cancelled, because we were reducing their profit margin.
I have had periods when I fired them back pretty quickly but, overall, I do not average out as a fast returner. But the rate of shipment seems to have slowed.
I am quite surprised that they acknowledge this practice. I consider it bad faith, if not fradulent. I pay them money each month and their represnetation gave me no hint that that this was the deal. Forgot to have my lawyer take a look.
Although I agree with majority sentiment on this forum that businesses are free to set the terms of their offerings, I am surprised that most would find this underhanded maneuver to be a fair practice. To me, it is like an all-you-can-eat-buffet insisting on clean plates for return visits to the buffet but deliberately making it difficult for a customer to get a clean plate...i.e., requiring that a waiter bring it and then telling the waiters to take their time. (I've never seen any such thing in an eatery...just trying to construct a daily life analog.)