Come on, the bible talks about hard hearts and loss of sensitivity. To damn the media for the sake of the message is just wrong.
Being sensitive is a different thing, BXVI was very sensitive in his writings about Jesus and Mary. Bergoglio is sentimental - that is, he reduces everything to a sort greeting card version without any depth of feeling (remember, Bergoglio got along very badly with his own Italian immigrant parents, whom he regarded as bourgeois) and also with no understanding of the fact that he is talking about God made man.