And just why SHOULD she?
If I hire a lawyer; I sure don't need another one to tell him what to do!
No, but if you hire a lawyer and call the office, that lawyer probably won’t answer the phone.
If an associate lawyer, a legal clerk or a receptionist answer, are you going to hang up?
No, more likely you’ll say something to the effect of “Please ask my lawyer to call me back” or “Please ask my lawyer to do this regarding my case”.