Those mentioned in the survey are talking about "my needs"......., "my likes.........".
Reese actually uses the word "product".
That's religion totally backwards, as far as I'm concerned. It's not about me.
It seems fairly clear (if we accept this at face value); those leaving are dissatisfied customers and Reese is parroting the old cliche that the "customer is always right" and we're not satisfying the customer.
When it comes to religion, he's not always right. The Church is right because it was founded by Jesus Christ. We're the sinners.
That concept appears to be entirely absent from his essay.
That’s a good point made in your post.