Offshore Outsourcing: Fresh Viewpoints

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I have had recent experience with outsourcing in calling customer service for Dell and another computer company. The experiences were mixed. The other company customer service was apparently in Mexico and was excellent. Dell outsourced to India, and, as is always the case dealing with Indians, was a nightmare. At issue was a $10 fee for processing an electronic check. My wife had spoken with someone in the US who said it would be no problem to waive the fee. The Indians said it was simply not possible, their software didn't allow it. The supervisor gave me the same story. After half-an-hour and several attempts to explain to several levels of supervisory personnel that (1) I understood the person with whom I was speaking had neither made the policy nor had the autoirty to waive the fee, (2) someone in the company had instituted the policy of charging the fee, (3) someone, even if it were Michael Dell, had the authority to waive the fee, (4) I wasn't giving up until I spoke with someone who did have the authority to make a decision, and (5) if they didn't have the authority in India, would they kindly connect me to the US headquarters where I could speak to someone who did, that I finally got someone to waive the fee. It was a lot of trouble for $10 and, if I'd been talking to someone in the US I wouldn't have had a hassle. But, the Indians, while intelligent, are rule-bound in a way that people accuse the Germans of being, without the judgement to go with it. Awful. I will not do business with any company that makes me go to India for support.

'Awful. I will not do business with any company that makes me go to India for support.'

And, that is where the glabalization effort will, IMO, ultimately die. I think as long as American consumers hit the globalist companies in their bottom line, the exporting of American jobs will be brought to a sudden halt.

I am not a fan of the globalization movement and I believe that when the globalists have exported all the jobs worth having in America, America will no longer be a consumer nation; we will have to work VERY hard to claw our way back to Third World status.

From the pro outsourcing side:

Outsourcing promotes global citizenship

I quit reading there. Call be American or any name you like but I could not go beyond that point.

The con side was entertaining but added little to the discussion.

At the risk of boring those who may have taken the trouble (pain?) to read my prior comments I am going to mention once again, bandwidth and under seas cables. Bankrupt Global Crossing was the major player, I believe. They are now in the hands of a Singapore company, I believe. Those cables and their cheap bandwidth are critical to "offshoring." If that is true then bandwidth joins oil as something critical that is in the hands of foreigners.

There is also the real possibility that the three major offshoring countries Russia, China, and India will form an alliance to challenge the United States' national interests. An earlier thread reported how the three are deeply concerned about us. We are more or less united now to fight radical Islam. But that threat will pass. In the meantime our corporations will likely become dependent upon Russia, China, and India facilities and workers. If the corporations are forced to take sides they won't be on our side. They have chosen global citizenship. Not good. IMO.

An important correction to my post though I am sure everyone understood what the correct description should be:

Offshore outsourcing promotes global citizenship

In due time that will be good. Right now IMO the major promoters of international "collaboration" are leftists of the ilk that MURDERED AT LEAST 100 MILLION of their own citizens last century.

We owe them.

The Threat of Radical Islam will pass????

WHICH WORLD ARE YOU LIVING IN??? Radical Islam has been here since the 6th-7th centuries. It devastated the Middle East, Eastern Europe and Spain right uptil the 18th century. Greece got it's independence from Turkey only in the 1800s. And you think it's going to end tomorrow???

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