On a much smaller scale, there was a time when I had some problems with the IRS. I wasn't protesting or getting weird on them, I was just behind and not "in compliance".
Regardless of whether they were male or female, the IRS people who I found myself dealing with seemed to disproportiately be both gay (probably, at least it seemed so), and (definitely) very mean. They had some axe to grind that went well beyond me and my problems.
There was an element of sickness to the bad ones that reminded me of Nazis. They were more interested in hurting people than in getting the various bits of paper shuffled.
That was not true of all of them. A lot, though. Some of them were fine. Many of them seemed nutso.