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What Leaders Can Learn From Chick-fil-A’s Uphill Battle of Rebuilding Trust With Customers
Inc ^ | June 20, 2025 | staff

Posted on 06/23/2025 7:21:21 PM PDT by xxqqzz

A couple of years ago, a new Chick-fil-A restaurant was under construction in my neighborhood. Now, Chick-fil-A and I go way back. I went to high school in Georgia. I well remember the Chick-fil-A in the local mall (well, the only mall) in our small town. While the chicken sandwiches weren’t exactly a revelation, they were a nice change of pace from my usual McDonald’s cheeseburgers.

Although I no longer eat chicken, I followed the construction progress of my neighborhood Chick-fil-A restaurant closely. However, it’s what happened when a neighbor posted a photo and an update about our soon-to-be open Chick-fil-A that most caught my attention.

Someone commented on Nextdoor that they would never set foot in this new Chick-fil-A—or any other. The reason: “The company supports anti-LGBTQ groups and laws.” That was news to me. With my curiosity piqued, I decided to do some research, and what I discovered surprised me.

To begin, Chick-fil-A is famously closed on Sundays, and there’s a reason for that. The founder, S. Truett Cathy, who passed away in 2014, was a devout Southern Baptist. It was his decision to close Chick-fil-A restaurants on Sundays so that employees could “rest and worship if they choose.” That business model has worked well for the company since its founding in 1967.

However, Chick-fil-A got tangled up in the politics of same-sex marriage more than a decade ago. News reports asserted that the company had donated many millions of dollars to groups considered to be anti-gay. The reported donations sparked widespread protests, boycotts, and criticism at the time.

However, Chick-fil-A stopped donating to such organizations years ago.

(Excerpt) Read more at inc.com ...


TOPICS: Business/Economy; Culture/Society
KEYWORDS: chickfila; gay; lgbtqetcgestapo; rainbowfascists

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1 posted on 06/23/2025 7:21:21 PM PDT by xxqqzz
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To: xxqqzz

Chick Fil A is doing just fine and profit continues to grow year after year.

If more businesses would actually follow their model of customer service, they would be booming like Chick Fil A.


2 posted on 06/23/2025 7:27:11 PM PDT by Hoboto (I blame Hippies.)
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To: Hoboto
“Chick Fil A is doing just fine and profit continues to grow year after year.”

Chick Fil A has been flipped by the LBT crowd. That is bad.

And anyone that calls bad good is hankering for trouble.

3 posted on 06/23/2025 7:33:01 PM PDT by jeffersondem
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To: Hoboto

Yep. And the author doesn’t eat chicken. Too bad for them. Not buying what they are attempting to sell. Great outfit and I’d give them more biz except that their food is a bit caloric for this old guy who’s attempting to lose some weight.


4 posted on 06/23/2025 7:34:02 PM PDT by RKV (He who has the guns makes the rules)
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To: xxqqzz
Chick-fil-A never "broke trust" with customers, and never were the "Bad Guys", or less than Christian in their donations.

They were targeted by the Degenerate Homo Mafia because they refused to pay protection blackmail.

The HomoNazi racket was only partially successful, and Inc is incompetent for not knowing that and not publishing the real story.

5 posted on 06/23/2025 7:36:48 PM PDT by Navy Patriot (President Trump Decisively Won Popular & E.C., Celebrate Recivilization!)
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To: jeffersondem

The new decision maker(Truett’s son) discontinued their amazing Cole slaw.

The chicken now has antibiotics in it, the sandwiches are very small and the French fries are covered in some dust that makes them flavorless when fried.

We used to eat at CFA all the time but now we go maybe once a month, if that.


6 posted on 06/23/2025 7:36:57 PM PDT by Cowgirl of Justice
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To: RKV

Yep. And the author doesn’t eat chicken. Too bad for them. Not buying what they are attempting to sell. Great outfit and I’d give them more biz except that their food is a bit caloric for this old guy who’s attempting to lose some weight.

><

My sentiments exactly!


7 posted on 06/23/2025 7:39:40 PM PDT by The_Media_never_lie
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To: Cowgirl of Justice

We love their salads.


8 posted on 06/23/2025 7:41:53 PM PDT by Mark (DONATE ONCE every 3 months-is that a big deal?)
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To: xxqqzz
Someone commented on Nextdoor that they would never set foot in this new Chick-fil-A—or any other.

Be a shame if somebody showed up at their Nextdoor house and punched them in their sh*t-licking face.

9 posted on 06/23/2025 7:52:00 PM PDT by kiryandil (No one in AZ that voted for Trump voted for Gallego )
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To: Cowgirl of Justice
I don't know when but I think you will see the corporation abandon the closed-on-Sunday model.

The founder had spiritual convictions; it doesn't appear the current leadership does. I say that because they are playing around with the devil.

The new leadership will figure the closed-Sunday model is costing them money and, for them, losing money is a sin.

I won't say I've never bought a quart of milk on Sunday; I have. But as a rule I don't shop on Sunday because that requires other people to work that day to serve me.

There are six other days to shop.

10 posted on 06/23/2025 7:53:08 PM PDT by jeffersondem
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To: jeffersondem

I’d rather a resturant just serve food. Businesses of all kinds should stay out of politics all together. We don’t go to these places for slogans or other things. We go to get an item we need or want or a meal.


11 posted on 06/23/2025 7:55:14 PM PDT by napscoordinator (DeSantis is a beast! Florida is the freest state in the country! )
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To: jeffersondem

“I won’t say I’ve never bought a quart of milk on Sunday; I have. But as a rule I don’t shop on Sunday because that requires other people to work that day to serve me.”

They are already at work. Your Sunday purchase may help put milk on their table.


12 posted on 06/23/2025 7:59:00 PM PDT by TexasGator (1FDD logo About Issues Projects Products Connect Subscribe Invest June 19, 2025 | Insight '1-1111 -)
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To: xxqqzz

Even though one of their eateries is about two miles away, I haven’t eaten at Chick Fila since 2018. I stopped going there after they went woke.


13 posted on 06/23/2025 8:07:37 PM PDT by Fiji Hill
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To: xxqqzz

Chick-Fil-A broke trust with their real customers . . . US.

They donated to the SPLC.

They went mask-crazy during COVID.

They make great lemonade. The chicken is loaded with MSG. I prefer bone-in chicken, but my daughter like Chick-Fil-A, so I accompany her at times.


14 posted on 06/23/2025 8:08:42 PM PDT by Dr. Sivana ("Whatsoever he shall say to you, do ye." (John 2:5))
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To: jeffersondem
But as a rule I don't shop on Sunday because that requires other people to work that day to serve me. There are six other days to shop.

So, out of the seven days of the week, why did you choose to honor Sunday with this distinction?

15 posted on 06/23/2025 8:09:39 PM PDT by BipolarBob (I don't have any bad habits. I'm good at them all.)
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To: Fiji Hill

I remember when the BLM stuff was going on. And their CEO made a message that white people should wash black people’s feet. I don’t like their food anyway.


16 posted on 06/23/2025 8:11:01 PM PDT by Luke21
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To: Luke21

I also don’t like their food. Too greasy and too salty. When I’m in the mood for fried chicken, I go to a Korean fried chicken shack down the block.


17 posted on 06/23/2025 8:19:38 PM PDT by Fiji Hill
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To: RKV
The author …. Them.

Please stop.

18 posted on 06/23/2025 8:37:56 PM PDT by HIDEK6 (God bless Donald Trump)
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To: xxqqzz; SaveFerris; gundog

19 posted on 06/23/2025 8:43:17 PM PDT by Larry Lucido (Donate! Don't just post clickbait!)
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To: Fiji Hill

I haven’t been back since I read a list of ingredients they use.


20 posted on 06/23/2025 8:45:26 PM PDT by aMorePerfectUnion (🦅 MAGADONIAN ⚔️ LIFE )
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