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"Good Thing": IBM Chief Says AI Will Replace "Clerical White Collar Work"
NDTV ^ | 20th February 2023 | Bhavya sukheya

Posted on 02/21/2023 1:20:35 AM PST by Cronos

The IBM chief said that fields like customer service, human resources and positions within finance and health care could all see automation - not years from now but in the current day.

The Artificial Intelligence (AI) trend has taken the world by storm. From passing medical and law exams to delivering speeches, AI has evolved so much that it even converses with users and offers solutions to their problems. Now speaking about AI systems and the explosion of language-based AI ChatGPT, IBM CEO Arvind Krishna has stated that artificial intelligence is on a rapidly progressive pace to take over "clerical white-collar work". In an interview with Financial Times, Mr Krishna predicted what sort of jobs the tech will likely be displacing. He also said that he not only believes that the current AI models could already be coming for some jobs, but also that the world should probably welcome it in order to avoid a looming worldwide labour crisis.

"I do think clerical white-collar work is going to be able to be replaced by this [AI]," the chairman and CEO of IBM told the outlet.

Mr Krishna said that fields like customer service, human resources and positions within finance and health care could all see automation - not years from now but in the current day. "I think [practical AI use] is here and now," he said, adding, "We do have a shortage of labour in the real world and that's because of a demographic issue that the world is facing... the United States is now sitting at 3.4% unemployment, the lowest in 60 years. So maybe we can find tools that replace some portions of labour, and it's a good thing this time".

For health care and finance, it is the "regulatory work" that Mr Krishna said no longer needs to be done by people. "A big chunk of that could get automated using these techniques," he told the outlet. The IBM chief also stated that "further out," AI will likely be capable of managing "things in like drug discovery or in trying to finish up chemistry".

As for human resources, Mr Krishna said that the tech could do 90% of data processing needed for "promoting people, hiring people, moving people" while the final judgement calls are still left in human hands. "There are hundreds of such processes inside every enterprise, so I do think clerical white collar work is going to be able to be replaced by this," he said.

According to Mr Krishna, AI taking over customer service could also get clients a "much better answer at maybe around half the current cost. Over time, it can get even lower than half, but it can take half out pretty quickly".


TOPICS: Business/Economy; Culture/Society
KEYWORDS: 0chat; aiidiocy; arvindkrishna; chat; chatforum; computers; hal9000; ibm
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To: imabadboy99

Ask Siri to do it.


81 posted on 02/21/2023 5:19:05 PM PST by RoosterRedux
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To: Adder

It was a rhetorical statement.

However, it’s pretty good at formulating answers to your questions. Post your car’s VIN on google and try to find it’s MSRP. All you get is VIN lookup sites that want your credit card for a full VIN report.

Here’s ChatGPT’s response:

ME: What is the MSRP of VIN 123xyz...?

ChatGPT: The VIN 123xyz... corresponds to a 2017 Ford Expedition EL Limited 4x4 SUV. The manufacturer’s suggested retail price (MSRP) for this vehicle when it was new was approximately $61,910 USD. However, it’s important to note that this is only an approximate value and the actual price of the vehicle may have varied depending on several factors such as the location of the dealership, any options or accessories that were added to the vehicle, and any discounts or incentives that may have been available at the time of purchase.


82 posted on 02/26/2023 5:00:57 AM PST by sonofagun (Some think my cynicism grows with age. I like to think of it as wisdom!)
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To: sonofagun

It sounds like the AI works like google used to before it got infested with endless ads.

Perhaps AI will be spewing out the same list of ads in a few years.


83 posted on 02/26/2023 5:09:15 AM PST by cgbg (Claiming that laws and regs that limit “hate speech” stop freedom of speech is “hate speech”.)
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To: cgbg

Well, not quite.

Me: What is tomorrows weather forecast for Allentown, PA?

ChatGPT: I apologize, but as an AI language model, I don’t have access to real-time weather data. However, you can check the weather forecast for Allentown, PA by using various online weather services or mobile applications such as AccuWeather, The Weather Channel, or National Weather Service. These resources typically provide up-to-date and accurate weather information for specific locations.


84 posted on 02/26/2023 8:08:43 AM PST by sonofagun (Some think my cynicism grows with age. I like to think of it as wisdom!)
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To: cgbg

Also, ChatGPT answers aren’t always accurate, including math, and you have to refine your question a number of times to get the correct result.


85 posted on 02/26/2023 8:11:21 AM PST by sonofagun (Some think my cynicism grows with age. I like to think of it as wisdom!)
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To: sonofagun

It’s just like any other computer program: Garbage In, Garbage Out.


86 posted on 02/26/2023 8:12:53 AM PST by dfwgator (Endut! Hoch Hech!)
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To: sonofagun

“Me: What is tomorrows weather forecast for Allentown, PA?

ChatGPT:”

You: What is tomorrow weather forecast for Allentown, PA?

ChatGPT:

You need to report to re-education camp immediately. There is no longer a locality with that name. There used to be such a town named after a white male racist hegemonist who was Chief Justice of Pennsylvania from 1750 to 1774. He owned thousands of acres of land that were stolen from Native Americans. Use of his name is permanently banned.

If you fail to report to the nearest re-education camp within twenty four hours a warrant will be issued for your arrest.

Remember—have a nice day!


87 posted on 02/26/2023 8:19:33 AM PST by cgbg (Claiming that laws and regs that limit “hate speech” stop freedom of speech is “hate speech”.)
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