[Principled]

Yeah that’s good press.

[NEMDF]

Nice story! Thanks for sharing.

[proxy_user]

Millions of dollars in free advertising at for under $100K! Those guys are pretty smart....

[devane617]

Man oh man did Delta just get tons of positive free press. Whoever in AA that allowed this to happen will be fired...

[dfwgator]

AA Sux. Wish we had a viable alternative in DFW.

[dinodino]

Kudos to Delta for this. Well done!

[Flick Lives]

Give those gate agents a bonus!

[Sequoyah101]

Outstanding press but also pretty amazing in these days of red tape and liability that starting with gate agents they were able to make the decisions and give permissions to do this as quickly as they did. That is what is really unusual about this.

[billyboy15]

Nice story.

Be interesting to see the press put a negative spin on this. You just know they will try.

[libertylover]

Good move by Delta. You couldn’t BUY that much good publicity.

[GreenHornet]

This is a great public relations move on the part of Delta. The next time the parents of these kids, as well as others at the school, are going to book a flight, guess who they’re going to choose? Guess who they’ll recommend to their friends?

[RinaseaofDs]

I hate flying American, and Delta has (had) a reputation of being a nightmare to fly on.

Things like this go a long way. Long way.

Smart business.

[Little Ray]

And that is called “earning the customers’ Goodwill.”

[NonValueAdded]

Good for Delta! Nice to hear a good story for once. Now about AA ...

[7thOF7th]

AA has consistently declined in the quality of their service since acquiring US Air. Charlotte is a nightmare to fly out of and the games the AA mechanics play with red tagging flights to influence their bargaining power is reprehensible. The manner in which they are supposed to help customers who have had their flights canceled is horrible with long lines and poor solutions. Even prior to this story, I made the decision a couple months ago that AA will be in my rear view mirror until they make BIG changes to their customer service model.

[lurk]

That is maddening when an airline cancels a flight. Pack all your stuff 90 minutes on two trains, show up at check in, then they tell you. Then you miss your appointment at destination and have to pack it all back home.

[Deplorable American1776]

Delta is good, but I like JetBlue...

[WASCWatch]

My younger son is Delta pilot who is moving up to flying international routes from SEA to Asia and Europe. Delta is a great airline.

[DoughtyOne]

Thanks so much for your support to this point... I personally apprecaite it...
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[steve86]

I don’t understand how Richmond, VA got involved.