Free Republic
Browse · Search
News/Activism
Topics · Post Article

Skip to comments.

United dragging report: ‘Our review shows that many things went wrong that day’
WAPO ^ | April 27 2017 | Lori Aratani

Posted on 04/27/2017 9:32:12 AM PDT by Presbyterian Reporter

In a new report, United Airlines admits several mistakes were made before, during and after a man was violently dragged off a flight earlier this month, including calling in law enforcement to resolve an incident that was neither a safety nor security issue.

In the report, released Thursday, the airline says it had allowed internal policies to distract from the need to treat passengers with dignity and respect and it outlines what the company intends to do to prevent a repeat of the incident.

Under the airline’s new customer-first policy, travelers who voluntarily give up their seats will be eligible to receive up to $10,000 in travel certificates. United employees will be given new authority to find creative solutions to get bumped passengers to their final destinations — even if it means booking them on another airline or sending them to another airport.

“This is a turning point for all of us at United and it signals a culture shift toward becoming a better, more customer-focused airline,” chief executive Oscar Munoz said in a statement that accompanied the release of the report on the April 9 incident at Chicago’s O’Hare International Airport. “Our customers should be at the center of everything we do and these changes are just the beginning of how we will earn back their trust.”

With the report, Munoz makes good on a public promise he made several days after David Dao, 69, was dragged out of his seat, down the aisle and off the plane after he refused to give up his seat for off-duty crew. Other passengers captured the incident on their phones and shared video that has been viewed millions of times worldwide and sparked international outrage.

Lawyers representing Dao said he suffered a concussion, broken nose and two missing teeth, among other injuries.

(Excerpt) Read more at washingtonpost.com ...


TOPICS: News/Current Events
KEYWORDS: dao; daviddao; ual; united; unitedairlines
Navigation: use the links below to view more comments.
first 1-2021-36 next last
It appears United is throwing themselves upon the 'mercy of the court' by admitting Dao was neither a safety nor security issue.
1 posted on 04/27/2017 9:32:12 AM PDT by Presbyterian Reporter
[ Post Reply | Private Reply | View Replies]

To: Presbyterian Reporter

2 posted on 04/27/2017 9:36:17 AM PDT by TADSLOS (Reset Underway!)
[ Post Reply | Private Reply | To 1 | View Replies]

To: Presbyterian Reporter

Having spoken to a couple of people involved in this, I only have one question, that any Airline person should agree with. where was the duty Sup?


3 posted on 04/27/2017 9:38:04 AM PDT by tcrlaf (They told me it could never happen in America. And then it did....)
[ Post Reply | Private Reply | To 1 | View Replies]

To: Presbyterian Reporter

Or you can fly Delta and the guy sitting next to you will put some cream in your coffee.


4 posted on 04/27/2017 9:43:30 AM PDT by blueunicorn6 ("A crack shot and a good dancer")
[ Post Reply | Private Reply | To 1 | View Replies]

To: Presbyterian Reporter

As a weekly flyer, I call triple BS on this one. United employees could care less about the customer. It would take effort and movement on their part to actually do something for the United customers other than be rude and act put out by any questions.


5 posted on 04/27/2017 9:55:19 AM PDT by EC Washington
[ Post Reply | Private Reply | To 1 | View Replies]

To: Presbyterian Reporter
If United knows that they are going to have to make room for crew members they should leave those seats open and not sell them to paying customers.

From what I have heard, those four crew members, who had to get to another airport as pronto as possible, missed their flight.

I guess United is figuring out that the customer needs to made as comfortable as possible and not man-handled off a paid seat.

So for what was approximately $1,000 (that is four seats at $250 each) United is going into a tail spin of momentous proportions.

6 posted on 04/27/2017 9:58:57 AM PDT by Slyfox (Where's Reagan when we need him? Look in the mirror - the spirit of The Gipper lives within you.)
[ Post Reply | Private Reply | To 1 | View Replies]

To: Presbyterian Reporter
DOT is going to do a report too.

United's best approach is to "plead liable" and then argue damages. Heck, its own terms of service, if followed, make it liable for damages due to not taking the paid passenger to the paid destination on the scheduled flight. And as long as he is litigating, Dao may be better off with actual damages than the 400% of ticket price number that United is otherwise liable for.

I doubt United will accept liability for damages resulting from the beating.

7 posted on 04/27/2017 10:03:09 AM PDT by Cboldt
[ Post Reply | Private Reply | To 1 | View Replies]

To: blueunicorn6

I was going to ask but then thought better of it.


8 posted on 04/27/2017 10:03:48 AM PDT by Excellence (Marine mom since April 11, 2014)
[ Post Reply | Private Reply | To 4 | View Replies]

To: Excellence

I believe the story is on Drudge.


9 posted on 04/27/2017 10:08:47 AM PDT by blueunicorn6 ("A crack shot and a good dancer")
[ Post Reply | Private Reply | To 8 | View Replies]

To: EC Washington
United employees could care less about the customer

How much less could they care?

10 posted on 04/27/2017 10:09:41 AM PDT by TankerKC (If Mitt Romney is elected, everyone in the US will die!)
[ Post Reply | Private Reply | To 5 | View Replies]

To: TankerKC

How much less could they care?

He was begging the question.


11 posted on 04/27/2017 10:25:59 AM PDT by 867V309 (Lock Her Up)
[ Post Reply | Private Reply | To 10 | View Replies]

To: Presbyterian Reporter

In before the FReeperlawyers who claim you agree to get beaten when you buy a ticket. I still say this is going to cost the CEO his job in the end, because of how the company has failed in its response.


12 posted on 04/27/2017 10:30:33 AM PDT by bigbob (People say believe half of what you see son and none of what you hear - M. Gaye)
[ Post Reply | Private Reply | To 1 | View Replies]

To: Presbyterian Reporter

“In a new report, United Airlines admits several mistakes were made”

not according to half the freepers who post on this topic. they say that United customers fail to read the terms of their ticket, which explicitly state the unconditional right of United employees and any rent-a-cops they might utilized to brutalize seated passengers for any reason the Captain chooses because of his god-like powers that exceed all other law or authority, and anyone who resists such arbitrary brutalization for any reason is simply trolling for a big lawsuit settlement that they’ve been planning for weeks in advance.


13 posted on 04/27/2017 10:35:47 AM PDT by catnipman ( Cat Nipman: Vote Republican in 2012 and only be called racist one more time!)
[ Post Reply | Private Reply | To 1 | View Replies]

To: 867V309

You’re just towing the line for him.

It’s a mute point now.

This conversation, for all intensive purposes, is over!


14 posted on 04/27/2017 10:38:33 AM PDT by TankerKC (If Mitt Romney is elected, everyone in the US will die!)
[ Post Reply | Private Reply | To 11 | View Replies]

To: EC Washington
The underlying problem is that we don't have a free market in airline travel. In such a market, contracts and good faith would mean something. Instead we have a regulatory enforced regime of wanton behavior with no consequences.

The airlines pass the costs from lack of resiliance, negligence and insouciance on to their customers in terms of lost time and wages, and incurred incidental transportation, hotel and meal costs.

Just another form of crony capitalism.

15 posted on 04/27/2017 10:45:46 AM PDT by AndyJackson
[ Post Reply | Private Reply | To 5 | View Replies]

To: Presbyterian Reporter

” many things went wrong that day’”

Yep, the big one was that some one had a cell phone and recorded the event live and in color.

Next big one was they took the recording to the web so we could see all the action and the abuse this man endured.

Next big one was telling us that the flight was overbooked, when in fact all they wanted was to move some flight crew.

Next big one was letting the passengers board the flight without first resolving this issue.

Next big one.... you get the point!!!


16 posted on 04/27/2017 11:00:43 AM PDT by EXCH54FE (Hurricane 416,Feisty Old Vet (If it is to be, it's up to me))
[ Post Reply | Private Reply | To 1 | View Replies]

To: Presbyterian Reporter
This is a turning point for all of us at United and it signals a culture shift toward becoming a better, more customer-focused airline,” chief executive Oscar Munoz said...

There's always a first time for everything...

17 posted on 04/27/2017 11:03:46 AM PDT by COBOL2Java ("Game over, man, game over!" (my advice to DemocRATs))
[ Post Reply | Private Reply | To 1 | View Replies]

To: catnipman

ROFL!


18 posted on 04/27/2017 11:05:50 AM PDT by COBOL2Java ("Game over, man, game over!" (my advice to DemocRATs))
[ Post Reply | Private Reply | To 13 | View Replies]

To: TankerKC

Ahmmm. Grammar police intervention:

Towing = toeing
Mute = moot
Intensive = intents
/s


19 posted on 04/27/2017 11:09:23 AM PDT by Afterguard (Deplorable me!)
[ Post Reply | Private Reply | To 14 | View Replies]

To: Afterguard; TankerKC

Sarcasm is a foreign language to you, isn’t it?


20 posted on 04/27/2017 11:12:29 AM PDT by COBOL2Java ("Game over, man, game over!" (my advice to DemocRATs))
[ Post Reply | Private Reply | To 19 | View Replies]


Navigation: use the links below to view more comments.
first 1-2021-36 next last

Disclaimer: Opinions posted on Free Republic are those of the individual posters and do not necessarily represent the opinion of Free Republic or its management. All materials posted herein are protected by copyright law and the exemption for fair use of copyrighted works.

Free Republic
Browse · Search
News/Activism
Topics · Post Article

FreeRepublic, LLC, PO BOX 9771, FRESNO, CA 93794
FreeRepublic.com is powered by software copyright 2000-2008 John Robinson