Having spoken to a couple of people involved in this, I only have one question, that any Airline person should agree with. where was the duty Sup?
Or you can fly Delta and the guy sitting next to you will put some cream in your coffee.
As a weekly flyer, I call triple BS on this one. United employees could care less about the customer. It would take effort and movement on their part to actually do something for the United customers other than be rude and act put out by any questions.
From what I have heard, those four crew members, who had to get to another airport as pronto as possible, missed their flight.
I guess United is figuring out that the customer needs to made as comfortable as possible and not man-handled off a paid seat.
So for what was approximately $1,000 (that is four seats at $250 each) United is going into a tail spin of momentous proportions.
United's best approach is to "plead liable" and then argue damages. Heck, its own terms of service, if followed, make it liable for damages due to not taking the paid passenger to the paid destination on the scheduled flight. And as long as he is litigating, Dao may be better off with actual damages than the 400% of ticket price number that United is otherwise liable for.
I doubt United will accept liability for damages resulting from the beating.
In before the FReeperlawyers who claim you agree to get beaten when you buy a ticket. I still say this is going to cost the CEO his job in the end, because of how the company has failed in its response.
“In a new report, United Airlines admits several mistakes were made”
not according to half the freepers who post on this topic. they say that United customers fail to read the terms of their ticket, which explicitly state the unconditional right of United employees and any rent-a-cops they might utilized to brutalize seated passengers for any reason the Captain chooses because of his god-like powers that exceed all other law or authority, and anyone who resists such arbitrary brutalization for any reason is simply trolling for a big lawsuit settlement that they’ve been planning for weeks in advance.
” many things went wrong that day”
Yep, the big one was that some one had a cell phone and recorded the event live and in color.
Next big one was they took the recording to the web so we could see all the action and the abuse this man endured.
Next big one was telling us that the flight was overbooked, when in fact all they wanted was to move some flight crew.
Next big one was letting the passengers board the flight without first resolving this issue.
Next big one.... you get the point!!!
There's always a first time for everything...
The plan is to shoot all the witnesses so this sort of thing doesn't go public again.