Posted on 04/11/2017 11:22:19 AM PDT by LesbianThespianGymnasticMidget
united
Things aren’t looking very good for United Airlines at the moment. The airline is dealing with a public relations nightmare, their stock is tanking, and to top it all off, they are under review by the Department of Transportation.
The DOT announced last night that they’d be looking into United over how they treated the passenger who was physically ejected from their overbooked plane this weekend. Their statement says that the department will particularly examine rules regarding overbooked flights, as well as the procedures for dealing with fliers who refuse to give up their seats.
Fox News noted that the United incident has prompted calls for a congressional investigation and a review of policy. This comes after the Chicago’s Department of Aviation confirmed that one of the officers involved in the confrontation has been suspended from his job and will be investigated.
By his actions it appears he writes himself a few prescriptions. United may have had other options, but so did this “pillar of the community.” He acted like an ass, and I personally would not want to be seated on the same plane with him. Not everyone was taking exception over his removal. (Wonder if Michael Jackson was a patient?)
Except that most (at least) of the passengers seemed to be on his side.
Agreed.
The misinformation on this thread is a disappointment.
Three passengers didn’t just walk off the plane. sheesh
When airlines try to free up multiple seats they ‘randomly’ (haha) pick out people with linked tickets. That way they ‘randomly choose’ one person but they free up 2, 3 or 4 seats. They also look for non-frequent fliers. No platinum or gold fliers are going to be picked. Then they look for people they think won’t cause any problems.
The first person ‘randomly’ selected was a man traveling with his wife. They left the plane. Then they targeted this guy.
BTW - I read on another thread that all those who were taken off the plane were minorities. Whether that is true - I don’t know.
They could have offered to drive the 4 passengers then.
Sorry, bad analogy. That was a “No Ticket” removal:)
I have been a frequent flyer since 1982 and all of the US based carriers have poor service at best even compared to several 3rd world airlines. United is the gold standard of no service carriers
I have been a frequent flyer since 1982 and all of the US based carriers have poor service at best even compared to several 3rd world airlines. United is the gold standard of no service carriers
“Prior to boarding the plane.
They boarded the plane.
Use of physical force by scruffy thugs wasn’t warranted.”
~~~~
Yup. In addition to whatever legal consequences, United also violated it’s own rules.
Journo blamed Trump on twitter.
“Wasn’t it Chicago Airport Police that dragged him off the aircraft?”
yep, and the cop has been suspended and chicago cop officials said his actions were not according to procedure and are not condoned.
But UAL's training video expands its use for many circumstances!
It’d almost be funny to watch if it weren’t so emblematic of businesses these days.
Especially the CEO and his non-apology, then blaming the people filming.
“it’s just a spoiled self entitled person who refused to cooperate”
~~~~~~~~~
It seems United begs to differ with you:
“Statement from United Airlines CEO, Oscar Munoz, on United Express flight 3411
By Oscar Munoz, CEO, United Airlines
April 11, 2017
Dear Team,
The truly horrific event that occurred on this flight has elicited many responses from all of us: outrage, anger, disappointment. I share all of those sentiments, and one above all: my deepest apologies for what happened. Like you, I continue to be disturbed by what happened on this flight and I deeply apologize to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way.
I want you to know that we take full responsibility and we will work to make it right.
It’s never too late to do the right thing. I have committed to our customers and our employees that we are going to fix what’s broken so this never happens again. This will include a thorough review of crew movement, our policies for incentivizing volunteers in these situations, how we handle oversold situations and an examination of how we partner with airport authorities and local law enforcement. We’ll communicate the results of our review by April 30th.
I promise you we will do better.”
https://hub.united.com/united-express-3411-statement-oscar-munoz-2355968629.htm
I have been a frequent flyer since 1982 and all of the US based carriers have poor service at best even compared to several 3rd world airlines. United is the gold standard of no service carriers
I have been a frequent flyer since 1982 and all of the US based carriers have poor service at best even compared to several 3rd world airlines. United is the gold standard of no service carriers
I have been a frequent flyer since 1982 and all of the US based carriers have poor service at best even compared to several 3rd world airlines. United is the gold standard of no service carriers
Aw,come on——that is a classic,corporate apology letter.
A PR letter.
.
“a classic,corporate apology letter”
~~~~~
Note who he “deeply apologize” to, stating “No one should ever be mistreated this way”. It’s a mea culpa.
Correct address for CEO’s _latest_ response (he’s apparently a slow learner).
https://hub.united.com/united-express-3411-statement-oscar-munoz-2355968629.html
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