This is standard procedure.
I have gotten off of plans and taken the monetary offers half a dozen times over the years. Not that big a deal. There were people on that plane who did not desperately have to get to their destination and could have found another flight or delayed one day.
United should have kept upping the offer until someone took the deal. One time I got $1000 plus a night in a hotel and a voucher for food of about $50.
Everyone thinks they are so important now.
The airlines have to overbook because all the cancellations make it unprofitable if they don’t. Perhaps they should up the penalties on cancellations but there would be an uproar about that too.
This is what happens when companies treat lower level managers like trained monkeys. If corporate isn’t going to trust the frontline managers to deal with this sorta ruckus, they might want to consider creating a department staffed with people they DO trust to deal with it. People who are only a phone call away. Folks who can think outside the box, authorize whatever, and protect the brand.
>>The airlines have to overbook because all the cancellations make it unprofitable if they don’t.
No they don’t. They simply need to charge people for their tickets, buy a seat, you get a seat. If you don’t show, you still pay for it - it is pretty simple actually.
Sounds like poor planning on United’s part and I hope this guy sues and wins some compensation, though I suspect the rules are stacked in the airlines favor.
Perhaps. But that has nothing to do with this story.
That’s just it. United should have kept upping the incentive until they got a true volunteer.
What a stupid move by United.
My understanding is that United assaulted and kicked paying passengers off a flight to make room for a United flight crew.
United is a business. Its their responsibility to make sure employees are in the right location not the paying passengers.
“Everyone thinks they are so important now.”
Some people actually have jobs and responsibilities to attend to.
I am indeed so important that I do not wish to accommodate incompetence of airlines in overbooking flights and not having crews where they are needed.