I’m not sure what goes on in the order taking departments anymore! I ordered a nice gift for a friend’s birthday from Williams Sonoma... I requested gift wrapping. My friend called and sUd she felt funny saying anything, but thought she had to... A large box arrived from Williams Sonoma...she said SEVERAL gifts were inside of the box! They sent her multiple gift wrapped packages of the same item!!! I called WS to rectify the problem. They were very grateful for the chance to retrieve the extra items.
I had to break down and tell her what was happening even through I didn't want to upset her. She has Lupus and she gets really upset easily. I kept telling her I would take care of it not to worry. Keep the gifts and don't return. I didn't want her to worry about postage money or getting out in her cold weather. She eventually got to keep everything. She donated to a cancer center the extra sweaters and books to a local church.