For purposes of this statement, we will refer to Trump University, which is how it is most often referred to in news stories. There is only one BBB Business Review for Trump University, and we noted the name change to Trump Entrepreneur Initiative when it was brought to our attention by the company.
1. BBB did not send a document of any kind to the Republican debate site last Thursday evening. The document presented to debate moderators did not come from BBB that night.
2. Trump University does not currently have an A rating with BBB. The BBB Business Review for this company has continually been “No Rating” since September 2015. Prior to that, it fluctuated between D- and A+.
3. The document posted on social media on Thursday night was not a current BBB Business Review of Trump University. It appeared to be part of a Business Review from 2014.
4. BBB ratings are based on information we obtain about a business, including complaints received from the public. The reporting period is three years. Detailed information about BBB ratings is available on all 5.3 million Business Reviews on our website, bbb.org.
5. At no point did BBB change the rating of Trump University based upon a demand from anyone. BBB followed its standard evaluation process applicable to all businesses.
6. During the period when Trump University appeared to be active in the marketplace, BBB received multiple customer complaints about this business. These complaints affected the Trump University BBB rating, which was as low as D- in 2010. As the company appeared to be winding down, after 2013, no new complaints were reported. Complaints over three years old automatically rolled off of the Business Review, according to BBB policy. As a result, over time, Trump University’s BBB rating went to an A in July 2014 and then to an A+ in January 2015.
7. Trump University has never been a BBB Accredited Business. The document handed to the debate moderators on Thursday night could not have been an actual “Better Business Bureau accreditation notice” for this business.
To be accredited, a business must apply for accreditation and BBB must determine that the business meets BBB Accreditation Standards which include a commitment to make a good faith effort to resolve any consumer complaints.
BBB publishes ratings for both Accredited and non-Accredited businesses when we have sufficient information and the business continues to operate. While a business may earn an A rating from BBB by improving its customer record over time, BBB Accredited Businesses must meet higher requirements. Businesses must first earn a high rating and confirm compliance with other BBB Accreditation Standards before being eligible for Accreditation. Once Accredited, they are vetted annually and must maintain compliance with the Standards to continue as a BBB Accredited Business.
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That being obviously false, they are now changing their story. But the new story isn't any better.
The D rating that improved as Trump U stopped operating is nothing to brag about.
"Our number of complaints dropped off as we ceased doing business." Brilliant!
The very asking of questions by Texas AG was enough to get the operation to pull up stakes and leave the state. That tells you all you need to know.
Trump tried to pull a fast one by trying to pass off a later internal paper as being from the BBB website.
Today, the Trump cultists tell us that the BBB is a lying, unscrupulous organization because, you know, they are exposing Trump's lie.
It also had an A+ rating
Katie, Katie, Katie. Rubio isn’t going to surge no matter what girl !