Enterprise is behaving stupidly here.
So essentially if the insurance company covers the loss there is no story other than a car was stolen. I'm pretty sure a car rental company insurance should cover stolen cars.
Don’t pay and take them to court for false credit card charges!
If she turned the key in, locked the car, parked it...end of story...
Get a receipt, get an agent to confirm, take pictures inside and out...
How about the women call her CC company and tell them to deny any charges...?
Placing the keys in the lockbox is not the same as parking the car in the lot, getting out and placing the keys in the lockbox.
“But I left it in your lot. I even got the insurance!”
“So you weren’t driving it when it was stolen?”
“That’s right, I wasn’t driving it.”
“We’re sorry. The insurance only covers the car when you’re driving it, not when others are driving it.”
(Seinfeld Ping)
Enterprise should have security cameras installed, which would have proven she returned the car.
Looks to me that she could sue Enterprise either for negligence or complicity in creating a situation that results in the loss.
Cancel the card?
I like enterprise. But this sounds like a possible dumb move on their part.
Will wait and see if something hasn’t come out here. Sounds like a partial story.
I use Enterprise quite a bit because they have a lot close to my house and it saves a drive to the airport. I frequently drop the car off at night and leave the keys in their lock box. If they don’t handle this well I’ll be driving to the airport to rent cars.
As Paul Harvey would say “And the rest of the story” ....
Leaving a rental car in a parking lot and putting the keys in a box has always made me feel uneasy. At most lots, if they’re open, you’re supposed to leave the keys in the ignition. Nobody checks it for dents and you have to trust them that they won’t jack up the mileage.
The last car I rented from Hertz they overcharged me $25 and it took a month to get them to give me the credit. But $47,000!
If I ever have to drop off a rental like this I'll break out my iPhone, turn on the video camera and take a mini movie of locking the doors, checking the doors, keeping the keys in sight, do a slow walk around the car showing condition and then walking over to the drop box and put the keys in.
All she needs is the company video cam or one witness to verify she dropped the car off with the keys.Companies only do this to protect themselves just in case she really stole the car and made key copies but returned the real keys without the car.It’s common practice.
Why rent from a company that has no security for their very expensive cars? Steering clear of Enterprise from now on.
there seems to be more to the story; more that Enterprise or the woman have not said; someone - the woman, OR the Enterprise dealer may have been negligent; I can’t believe that Enteprise would stupidly blame the woman without grounds; if they have they really are stupid AND shameless; but if they have grounds then someone is not telling reporters everything
Several months later, I get a bill in the mail informing me I owe Enterprise for a destroyed tire. They even highlighted the tire size and cost for me. I looked it up, and the tire they claimed they had to replace didn't come in the size they quoted for that year, make and model vehicle. I also argued with them that when I left, the tire was still inflated (very slow leak), in the back of the vehicle, and was examined by the check-in agent.
They didn't care and wanted to charge me. I told them that they were wrong, I could prove it (thank goodness I'd also taken a picture of the staple). They claimed the sidewall was damaged beyond repair. My photo showed otherwise. They were a real pain, but in the end, I was not charged for anything. It also helped that I no longer had the charge card account that I originally used for the rental.