Posted on 11/09/2013 11:53:38 AM PST by VideoPaul
Update #2 after numerous requests from readers to update this story.
The original posting is here: http://www.freerepublic.com/focus/f-news/3079644/posts
Update #1 is here: http://www.freerepublic.com/focus/f-news/3083078/posts
And now, update #2: The last contact I made was on October 31st, asking why the promised call back after 2 business days hadn't happened. I was told that they'd escalate it again and I'd get a call back within 48 hours, not including weekends. On November 6th I called in o tell them that those two days had elapsed and no call back had occurred.
I asked for a supervisor who told me that the callback standard is not two to FIVE business days, not including weekends. Fine.
Yesterday was SIX business days since I was told TWO business days. I called in again.
After the "Live Chat" operator (the one whose messages appear below a banner that say "Chat with someone who can help) told me she couldn't help me and I'd have to call the call center and they could help, the call center rep said he couldn't help me either. I asked for a supervisor who set a new record for the number of uses of the word "unfortunately" in three minutes. She also kept asking "what do you want them to tell you when they call back?" Well, let's start out with, "why is is so tough for someone who hasn't ever used another name, has lived in the same state aince 1996, the same address since 2005, and is known to the federal government as a licensed FAA pilot, a licensed FCC broadcaster, and a certified operator of the FBI's NCIC computer, to get his identity verified after uploading it twice and mailing a copy in to their Kentucky address, all of these more than three weeks ago?
She told me that the identity verification can take up to two weeks. I reminded her that three or more than two (by 50% as it turns out.) Sh reiterated how unfortunate all of this is and how sorry they were, but she just didn't understand why I was calling in and what I wanted her to do.
I asked for HER supervisor.
The supervisor's supervisor told me that I should not expect to wait FIVE to TEN days, not including weekends, for a call back. She escalated this again (third time) and I confirmed with her that I should not wait five to ten days, not including weekends, for something to happen, to make sure that I was hearing her instructions correctly. She confirmed that I understood right.
The score so far:
Days of attempting to get a price quote for "Affordable health care": 40. Hours spent trying: Almost 39. (I allow myself up to one hour per day). Number is times I've sent in my identity documents: 3 Number of time this has been "escalated": 3 Number of times they have blown past commitments to call by a certain date: 3
Number of times I've gotten a price quote for insurance that the law requires me to have: ZERO.
Number of times Mr. Obama has said, on video tape, "If you like you insurance, you can keep it: More than 20. Watch them here! http://www.youtube.com/watch?v=iGAdrQ2RpdM
Number of Americans who have had their insurance cancelled because of Obamacare despite the assurances detailed above: Multiple millions.
And the waiting game continues.
Too lazy to reformat.
Copy & paste from the state website pdf.
Did you ask to talk with the supervisor’s, supervisor’s supervisor?
If we consider the government’s hiring policies (affirmative action, etc.), we should be much more frightened than we are at the moment.
I am sure there are some intelligent hardworking and responsible people working in our government, but not sure how many, or if they are promoted based on merit.
After the quest you’ve been on, actually getting the quote may be anticlimactic.
You have an interesting enough story already. Just go with that in your report. Leave the quote comparisons to others.
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