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New Storefront Takes Health Exchange Message To The Streets
The Courant ^ | October 30, 2013 | Dan Haar

Posted on 10/31/2013 12:42:46 AM PDT by Cincinatus' Wife

If Access Health CT were a for-profit business, Tuesday might not have looked like a great opening day. Curious and interested people came in to ask questions, pick up some forms, look at the options online. Few actually enrolled, but then again, that wasn't the sole goal on this "soft opening" day. Sign-ups have been slow in the early weeks throughout the country, perhaps because people don't have to make decisions until the end of March, perhaps because of the well-publicized computer glitches, or, as critics believe, because the system isn't what it's cracked up to be.

That third reason seems unlikely, considering that the subsidies make for a great deal for working people at or below the median income level who don't have insurance. Through Oct. 15, a very small time sample, the Connecticut exchange had enrolled 3,847 people through 2,372 accounts, including more than half in Medicaid. The goal is to get two-thirds of new enrollees into private plans.

NEW BRITAIN — For nearly three hours after the opening Tuesday of what is believed to be the nation's first Obamacare store, Ernestine Shabazz watched carefully as would-be health exchange customers filtered in and out. That was her job, as the hired security guard.

Then, in a quiet moment on the first day of the store's operation, she asked outreach worker Luke Bajaña a few questions. Can people pay for the plans through payroll deductions? Does each plan have more than one provider?

"I, too, need insurance," Shabazz said.

She's employed, and her husband, a veteran, has insurance. But as one of the 350,000 Connecticut residents who don't have coverage, Shabazz is exactly who Access Health CT, the agency running the state's health exchange, is trying to reach.

And the fact that Shabazz emerged into the system from her post as the security guard at the Access Health CT storefront proves the point about why the downtown corner location, next to an Edible Arrangements franchise, just might make sense. If you hope to sign up 100,000 people in three months and you have a $15 million marketing budget to find them, you have to cast a wide net using every means available.

The fight over Obamacare is the spat that launched a government shutdown and has the nation in a policy gridlock. Are the subsidies to prod people to enroll worth the estimated $1.1 trillion cost over the next 10 years? Can federal bureaucrats manage a massive, nationwide system that ties tens of millions of customers to insurance companies, health providers and the government?

Those questions still matter hugely, but to Stasia Rodriguez, the second person to enter the Access Health CT store on Tuesday, what really matters is this: "I can get insurance, that's the best thing."

Rodriguez hasn't had coverage since she lost a job in 1999 and went to work with her husband, who runs a courier business. Sure, she tried, but way back in the past, she started taking medication for high blood pressure — leaving her forever in the high-risk pool, far too expensive on the cobbled together salaries of a tiny family business.

"Little I knew," said Rodriguez, a U.S. citizen who emigrated from Poland in 1980 and has two grown children.

Once, she said, she and her husband had to pay $5,000 for a hospital stay of less than a full day for their daughter.

And so on Tuesday, she was in the office not long after the noon opening, looking into plans that are offered without regard for prior medical conditions — the whole point of Obamacare, for her.

"I'm surprised a country that rich and industrialized doesn't have health insurance for all," Rodriguez said.

She's not alone, but how to get there is the problem. Here's an illustration of how tough it is: Rodriguez suggested that Access Health CT open a separate store a few blocks away on Broad Street, where many Polish people live.

If she only knew how hard it was just to open these doors. Back in early June, Access Health CT announced that it would open seven urban stores throughout the state as a way to reach people and offer a physical beacon for a product, and a service, that's abstract, lives online, and is hard for even insurance and health professionals to understand. It was inspired by Apple stores, complete with geniuses on hand.

Then reality hit, and the goal became just two stores — a New Haven location is set to open next month.

"It was more work than we thought it was going to be," said Kathleen Tallarita, government affairs manager at Access Health CT. "It took us a long time to get the first one open."

At least the opening was glitch-free, unlike the nationwide system that runs most of the state health exchanges. (Connecticut, one of 17 states with its own exchange, has not suffered the national problems other than when the whole system collapsed for a few hours Sunday and again on Tuesday evening.) The store, about 2,000 square feet, is bright, with a crisp, new ceiling and a decor in the Access Health CT colors of orange, red and yellow, with large posters of healthy-looking parents with children who could be in one of those pharmaceutical ads.

The stores are part of a network that includes 300 trained, certified "assisters," and six nonprofit groups working as "navigators," along with, critically, 14 federally qualified health centers with locations throughout the state that will have 100 certified application counselors able to enroll people in the plans. And on top of all that, private insurance brokers who carry all of the plans offered through the exchange are out there working to sign people up — including some who will populate the two Access Health CT stores.

Residents can sign up online without any of this assistance, but, said Mike Dunn, one of the store managers, "There are some people who prefer to go face to face."

If Access Health CT were a for-profit business, Tuesday might not have looked like a great opening day. Curious and interested people came in to ask questions, pick up some forms, look at the options online. Few actually enrolled, but then again, that wasn't the sole goal on this "soft opening" day. Sign-ups have been slow in the early weeks throughout the country, perhaps because people don't have to make decisions until the end of March, perhaps because of the well-publicized computer glitches, or, as critics believe, because the system isn't what it's cracked up to be.

That third reason seems unlikely, considering that the subsidies make for a great deal for working people at or below the median income level who don't have insurance. Through Oct. 15, a very small time sample, the Connecticut exchange had enrolled 3,847 people through 2,372 accounts, including more than half in Medicaid. The goal is to get two-thirds of new enrollees into private plans.

The reason for the urgency could be found in two places not far from the Main Street, New Britain store: The emergency room of the Hospital of Central Connecticut up Walnut Hill, and the Community Health Center of New Britain, across Route 72. Thousands of people a year arrive at both places, many without insurance, unable to take control of their own health care, often waiting to get medical attention until their health has deteriorated.

"There is enormous pent-up demand," said Evelyn Barnum, CEO of the Community Health Center Association of Connecticut, which represents most of the centers. "We can't keep going on the trajectory we've been going."

Barnum's group was disappointed that it took more than two weeks after the Oct. 1 enrollment date for Access Health CT to certify the health center counselors, even after they had met requirements. These, after all, are the people who see uninsured residents every day and expect to enroll more than 18,000 people. And, Barnum said, Access Health CT is not treating the health centers as a regular part of the effort.

Executives at Access Health CT said that they very much value the work of the health centers. The friction is just one of a thousand pressure points in the vast new universe that is Obamacare.

All of it is background noise for Sophia Toro, a pizza shop employee who is on Medicaid, who came into the store Tuesday with her fiancée, uninsured Alphonso Harrison, who has two part-time jobs. They need to sort out their health coverage, and this was the place to do it.

Complicated? Too many forms? Toro was undaunted. "Life's complicated," she said, smiling at the opportunity in front of her.


TOPICS: Business/Economy; Culture/Society; Extended News; Government
KEYWORDS: aca; healthcare; obamacare; socializedmed
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1 posted on 10/31/2013 12:42:46 AM PDT by Cincinatus' Wife
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To: Cincinatus' Wife
Was this transmitted from a parallel dimension or universe?
2 posted on 10/31/2013 12:48:17 AM PDT by 2ndDivisionVet (Ted Cruz/Sarah Palin 2016)
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To: 2ndDivisionVet

I get the same feeling too.

This isn’t the Republic we inherited.


3 posted on 10/31/2013 12:50:19 AM PDT by Cincinatus' Wife
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To: Cincinatus' Wife

The comment from the immigrant really annoyed me. She needs to read the more on our founders to understand why this country rejected an all powerful govt doling out health care to the masses.


4 posted on 10/31/2013 1:05:37 AM PDT by RginTN
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To: RginTN

Imagine the quality of healthcare the nation will have - they could barely get this storefront opened.


5 posted on 10/31/2013 1:09:07 AM PDT by Cincinatus' Wife
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To: Cincinatus' Wife
More redistribution of the wealth of those who earned it to those who did not.
The end result will always be less economic and profitable behavior by those who used to be huge wage earners.

Why work to make the government rich? Work less, smarter, feed yourself and learn to ride it our or enjoy more free time as:
Money runs out to support this mess.
Riots.
Austerity.
Reality eventually hits as socialism (communism-lite) fails and we would have failed to learn from the repeated lessons from history that we did not need to repeat.

6 posted on 10/31/2013 1:11:16 AM PDT by A CA Guy ( God Bless America, God Bless and keep safe our fighting men and women.)
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To: A CA Guy; All
Report: White House exerting ‘massive pressure’ on insurance companies to keep quiet
7 posted on 10/31/2013 1:11:54 AM PDT by Cincinatus' Wife
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To: Cincinatus' Wife
>”I'm surprised a country that rich and industrialized doesn't have health insurance for all,”<

We owe $18 Trillion Dollars and out Unfunded Liabilities are well over $100 Trillion Dollars.

As Mark Steyn says, we are the "Brokest" Nation in the History of Mamkind.

8 posted on 10/31/2013 1:14:00 AM PDT by Kickass Conservative (Good news, Federal Funding for my Tagline has been restored. Crisis averted.)
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To: RginTN
She won't read shit. Humans take the easy route if they can and too many lack the class and pride or shame that should prevent them from putting their hands in other people's wallets.
IMO they feel they are blue collar, so why not go against those making more because they believe they have some right to be GIVEN what they feel they need because the other successful must have done better due to luck or connections. The thinking can be any numerous ways of justifying their bullshit, but they will mentally consider them self good people, not good communists in their heads. Probably think coveting their neighbor's goods makes them better Christians these days as well.
9 posted on 10/31/2013 1:14:53 AM PDT by A CA Guy ( God Bless America, God Bless and keep safe our fighting men and women.)
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To: Cincinatus' Wife

Saw this, they are being treated like Jews being taken to ovens daily by the Nazis and can not figure out what to do to avoid it.
Horrible comparison but a real good one IMO.


10 posted on 10/31/2013 1:16:39 AM PDT by A CA Guy ( God Bless America, God Bless and keep safe our fighting men and women.)
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To: Cincinatus' Wife

The usual liberal excuse- they had good intentions.


11 posted on 10/31/2013 1:18:14 AM PDT by RginTN
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To: Kickass Conservative

Immigrants understand the role of government based on the ones that they left.

Coming here, where government holds their hand (throws money and services at them; telling them how victimized they are and need their help) does nothing to dispel the idea that all wealth emanates from centralized power. Personal responsibility and drive goes out the window for too many - that thinking then snowballs to following generations. They are victims alright - trapped and kept for reliable Democrat votes.


12 posted on 10/31/2013 1:25:43 AM PDT by Cincinatus' Wife
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To: Cincinatus' Wife
"I'm surprised a country that rich and industrialized doesn't have health insurance for all," Rodriguez said.

= "I want my neighbors and perfect strangers I have never met to pay for my healthcare," the scumbag Democrat moocher Rodriguez said.

13 posted on 10/31/2013 1:26:40 AM PDT by Lancey Howard
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To: Lancey Howard

I don’t think they mean neighbors. It’s BUSINESSES that are “evil” and demonized - business owners who “steal” the wealth that should go to the workers - how long before we see the “GE” business model of government nationalizing major sectors of industry?


14 posted on 10/31/2013 1:33:42 AM PDT by Cincinatus' Wife
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To: Cincinatus' Wife

So, they’re bitchin about the $5,000 stay recently for one day at a hospital. Wait till they get the $10,000 bill for deductible once they have insurance! No wonder Democrats like people with Latino last names. Easy to herd! Yes, I said it MF’s! Turn your South American Nations into Socialist 3rd world hell holes and expect anything to different here once you’ve sh@t in our beds? The world is going to hell in a hand basket!
This, CW was holding back!


15 posted on 10/31/2013 2:01:32 AM PDT by poobear (Socialism in the minds of the elites, is a con-game for the serfs, nothing more.)
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To: poobear

Many Hispanics are great family people that make great Americans.
Problems is there are many million times more that are social program tax sucking turds that will never pay taxes and will use tax returns to unemployment to create their own personal wealth in Mexico or elsewhere.

Just met someone who was on unemployment and then welfare living in Mexico and actually able to use the small bits of money to be making payments on their 25 year mortgage in Sonora Mexico. They get hundreds in support for their messed up children. They get food stamps and WE GET THE BILL.

What are we getting in return for this from these people; from these millions of people like this?


16 posted on 10/31/2013 2:06:13 AM PDT by A CA Guy ( God Bless America, God Bless and keep safe our fighting men and women.)
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To: Cincinatus' Wife
And the fact that Shabazz emerged into the system from her post as the security guard at the Access Health CT storefront proves the point about why the downtown corner location, next to an Edible Arrangements franchise, just might make sense.

Why YES! This makes perfect sense! They give one of their soldiers off the street a job and then go get a reporter to trump it up like some kind of miracle.

And, while we're at it, just what the heck is "Edible Arrangements" [edible underwear?] and why exactly does it make sense to have an ACA Maze sited right next to it?

17 posted on 10/31/2013 2:23:50 AM PDT by Gaffer
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To: A CA Guy

You are “Preachin to the Choir” here CA Guy! I lived in Miami during the 80’s and saw this BS coming. Remember, this was the decade when they wanted traffic signs bi-lingual. Americans voted that down by 80%. The signs are all bi-lingual anyway. Even the current Cubans have forgotten why their Parents fled Castro!


18 posted on 10/31/2013 2:39:50 AM PDT by poobear (Socialism in the minds of the elites, is a con-game for the serfs, nothing more.)
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To: poobear
Every chance you get, go after the sponsors of the press to end the billions a year they help in free advertising to Democrats.
Break their financial back and they will have to cut out what should be illegal in the name of a so-called free press.

That is a good place IMO for the choir here to start outside of the power of their vote.

19 posted on 10/31/2013 2:46:22 AM PDT by A CA Guy ( God Bless America, God Bless and keep safe our fighting men and women.)
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To: poobear

The Obamacare website will assist you in 150 languages.


20 posted on 10/31/2013 2:48:44 AM PDT by Cincinatus' Wife
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