Posted on 10/30/2013 1:30:23 PM PDT by Hojczyk
Computer maker forced to offer replacements after buyers complain of smell from Latitude E6430u like 'tomcat's litter box'
Dell was first made aware of the issue in June 2013 when a Dell user called “three west” first posted about the smell of a new Dell Latitude E6430u saying “the machine is great, but it smells as if it was assembled near a tomcat's litter box. It is truly awful! It seems to be coming from the keyboard”.
Dell first suggested cleaning the keyboard and air vents around the laptop to cure the smell, but as more and more users complained of the same stench being emitted from the laptop from different countries and regions, it soon became clear that it wasn’t users to blame but the actual laptop.
“Well .. here I am Sunday doing some work on the couch and my wife says ,"What stinks like cat pee?". I said ... I think its this laptop ... she puts her nose up to the keyboard and BAM! It really stinks,” said gambit29.
The smell was narrowed down to an issue with manufacturing, which was apparently resolved in October, meaning that new machines running off the production line were cured of the cat-pee smell.
For all those suffering from the smell, the only solution was to return the affected laptops to Dell for a replacement, although Dell was initially worried it wouldn’t “have sufficient stock for everyone and also that any parts we are sending out do not also have the same issue”.
Unfortunately, not all of Dell’s replacement machines were free from odour as one user complained: “I just received my 5th replacement 6430u yesterday and the smell is still there ...”
(Excerpt) Read more at theguardian.com ...
Dell don’t let their people go to the bathroom
Dell stinks.
Maybe making cats work on an assembly line is cheeper than the chinese.....
But I heard the trick to making them work is learning how to herd cats, which is really hard supposedly...
And in other news people are still buying DELL computers.
/johnny
I think this is quite funny.
They deserve it for the way they treat their customers.
.
Good. Dell tech support and customer service is pure crap.
Dell ought to change their name to SMELL Computers................
As a kid back in the 50s/60s, I remember a lot of plastic toys that were “Made in Japan” that smelled really bad too.
Maybe somebody over in manufacturing spilled their lunch?
Vinegar will clear that up!
A mixup in shipments. Those were intended for the Chinaman market.
They probably used an adhesive or sealant with mercaptans in it. Some mercaptans have a ppt smell threshold and they can be persistent.
-PJ
LOL,so cute!
What is silicon, if not your ordinary sand?! As in cat litter.
Just another reason why I use Macs.
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