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Software, Design Defects Cripple Health-Care Website
WSJ ^ | 10/6/13 | Christopher Weaver, Shira Ovide, and Louise Radnofsky

Posted on 10/07/2013 6:12:55 PM PDT by Lmo56

Six days into the launch of insurance marketplaces created by the new health-care law, the federal government acknowledged for the first time Sunday it needed to fix design and software problems that have kept customers from applying online for coverage.

The Obama administration said last week that an unanticipated surge of Web traffic caused most of the problems and was a sign of high demand by people seeking to buy coverage under the new law.

But federal officials said Sunday the online marketplace needed design changes, as well as more server capacity to improve efficiency on the federally run exchange that serves 36 states.

(Excerpt) Read more at online.wsj.com ...


TOPICS: Government
KEYWORDS: defects; design; healthcare; obamacare

"Surprise !!! ... Surprise !!! ... Surprise !!!"

1 posted on 10/07/2013 6:12:55 PM PDT by Lmo56
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To: Lmo56

They need to talk to Rackspace here in San Antonio


2 posted on 10/07/2013 6:15:20 PM PDT by Helotes
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To: Lmo56

I’m sure the MSM will be going wild over the outsourcing to Canada and subsequent failure to work properly.....right?


3 posted on 10/07/2013 6:17:30 PM PDT by nascarnation (Frequently wrong but rarely in doubt....)
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To: nascarnation

Right after they report on the administration’s failures regarding the Benghazi attacks last year.


4 posted on 10/07/2013 6:20:48 PM PDT by Army Air Corps (Four Fried Chickens and a Coke)
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To: Lmo56

But, But, ... People are dying from lack of healthcare.


5 posted on 10/07/2013 6:28:57 PM PDT by justa-hairyape (The user name is sarcastic. Although at times it may not appear that way.)
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To: Lmo56

I have a background in software in the medical industry.

Pardon, but I find this very amusing. I say that because back in the late 1990s when HIPAA was just getting started I sat on a committee that was to design a “universal” medical record that could be used for any type of procedure or diagnosis. My fellow committee members were other software developers. We competed with each other. We decided fairly quickly that the goal of the committee was an impossibility and wrote a detailed paper explaining why.

The powers that be tossed the paper aside, sure that we were crazy. The committee disbanded shortly there after and the universal medical record, to my knowledge, was never developed.

This is the same mindset that designed this system.

IMHO, this system was poorly designed from the get go. Assuming nobama actually wants it to work*, it will require massive redesign.

*Bearing in mind that his plan is for nobamacare to fail so we’ll be forced into a single payer system.


6 posted on 10/07/2013 6:32:29 PM PDT by upchuck (nobamacare must be stopped before it can live down to our expectations.)
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To: upchuck

It is obvious this system was never load tested. And, as another FReeper pointed out, their acceptance testing left a lot to be desired, too.

The errors where there are drop down boxes with no options are very basic, simple errors that the most rudimentary acceptance testing should have easily caught.


7 posted on 10/07/2013 6:36:10 PM PDT by upchuck (nobamacare must be stopped before it can live down to our expectations.)
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To: Lmo56

It was crippled before there were defects, time to put it down, a horse with no legs, put it out of it’s misery, have some compassion.


8 posted on 10/07/2013 6:41:59 PM PDT by PoloSec ( Believe the Gospel: how that Christ died for our sins, was buried and rose again)
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To: upchuck
It is obvious this system was never load tested.

When I was with MCI, I wrote requirements for a new software system, worked with the IT Department to get it coded properly, supervised Alpha Testing, produced punchlists of defects, got problems fixed, rinse and repeat until system seemed stable, then assigned personnel to Beta Test. Rinse and repeat again until it was finally ready.

None of this was obviously done with this healthcare system.

9 posted on 10/07/2013 6:45:40 PM PDT by Lmo56 (If ya wanna run with the big dawgs - ya gotta learn to piss in the tall grass ...)
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To: nascarnation
I’m sure the MSM will be going wild over the outsourcing to Canada and subsequent failure to work properly.....right?

You don't think the Canadians would tank Obamacare on purpose so that they would still be able to come to America to escape Canada's socialized medicine? Hmmm.

10 posted on 10/07/2013 7:02:19 PM PDT by sportutegrl
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To: Lmo56
But federal officials said Sunday the online marketplace needed design changes, as well as more server capacity to improve efficiency on the federally run exchange that serves 36 states.

Well, the should have been expecting 40,000,000 users, using their figures. How many servers did they think they needed?

11 posted on 10/07/2013 7:31:10 PM PDT by VeniVidiVici (Play the 'Knockout Game' with someone owning a 9mm and you get what you deserve)
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To: Lmo56
None of this was obviously done with this healthcare system.

Yes.

You did it right, according to generally accepted practices. I have no clue what format this mess in Washington used. If they used a format at all. Seems to me much of it was made up as they went along. With lots of "Ooopsies" along the way.

12 posted on 10/07/2013 7:38:00 PM PDT by upchuck (nobamacare must be stopped before it can live down to our expectations.)
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To: upchuck

There are plenty of commercial software packages that simulate people using a website; they are programmable via scripts. They are not cheap, but you have to have one. I didn’t have one available where I work, so I adapted an open-source packages to suit our purposes. And I’m not even a web designer.

I can’t believe that they got blindsided by this.


13 posted on 10/07/2013 7:44:46 PM PDT by The Antiyuppie ("When small men cast long shadows, then it is very late in the day.")
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To: VeniVidiVici

“Well, the should have been expecting 40,000,000 users, using their figures. How many servers did they think they needed?”

They got the best Dell PC they could find. Your personal data is safe, ‘cause it’s under Sebelius’s desk.


14 posted on 10/07/2013 7:47:51 PM PDT by The Antiyuppie ("When small men cast long shadows, then it is very late in the day.")
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To: Lmo56
I have not sent the cost of this system but I bet at least a few hundred millions.. maybe a few billion.

I say again.. the reason H. Ross Perot ran for president was to get Clinton elected. Perot had already sold EDS but he had a new company and I bet that he was guaranteed the contract for Hillary Care.

15 posted on 10/07/2013 8:36:03 PM PDT by WilliamofCarmichael (If modern America's Man on Horseback is out there, Get on the damn horse already!)
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To: Helotes
but but but Dear Leader assured us the issue was the overwhelming interest - traffic to the website that was the problem. FUBO
16 posted on 10/07/2013 9:00:31 PM PDT by DAC21
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To: Lmo56

Does this mean there’s going to be a cripple fight?
(referencing a South Park episode)


17 posted on 10/07/2013 9:05:02 PM PDT by Jack Hydrazine (IÂ’m not a Republican, I'm a Conservative! Pubbies haven't been conservative since before T.R.)
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To: Lmo56

Caught the Democrat governor of Kentucky - Barshear or some such thing - on C-Span today crowing about how many people in his state had signed up on the first day for Obamacare - “and these are farmers in the country, no less” he said - I personally find it very suspicious that while every other state in the country seems to have had trouble on the first few days signing up anyone, Kentucky apparently reported that it signed up 77,000 clients - made up figures? - surreptitious early recruiting? - anything to pad the figures and give Obama a political win......


18 posted on 10/07/2013 9:27:05 PM PDT by Intolerant in NJ
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