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Apple CEO: "We are extremely sorry" for Maps frustration
CNN/Money ^ | 09/28/2012 | By David Goldman

Posted on 09/28/2012 7:46:27 AM PDT by Responsibility2nd

NEW YORK (CNNMoney) -- In a rare public apology, Apple CEO Tim Cook on Friday wrote an open letter to customers that acknowledged widespread complaints about the company's new Maps application.

"At Apple, we strive to make world-class products that deliver the best experience possible to our customers," Cook wrote. "With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better." (Click here to view the full letter).

After using Google's (GOOG, Fortune 500) mapping data for five years, Apple (AAPL, Fortune 500) went in a new direction with the iOS 6 update to its mobile operating system, which rolled out to millions of iPhones, iPads and iPod Touch devices on Sept. 19. The new Apple Maps is also built into all iPhone 5s, which went on sale a week ago.

(Excerpt) Read more at money.cnn.com ...


TOPICS: Business/Economy; Miscellaneous
KEYWORDS: apple
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I want an iPhone 5. I do. But this Maps fiasco is a deal breaker.

If I am forced to download Google maps, then why not stick with an Android.

1 posted on 09/28/2012 7:46:30 AM PDT by Responsibility2nd
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To: Responsibility2nd

I’m surprised they’re apologizing. Are they bracing for “spontaneous outbreaks of democracy”?


2 posted on 09/28/2012 7:47:54 AM PDT by P.O.E. (Pray for America)
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To: Responsibility2nd

So make sure you buy something from Samsung - that way you really stick it to them ;-)


3 posted on 09/28/2012 7:48:10 AM PDT by fremont_steve
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To: Responsibility2nd

I love Apple but apologizing is weak. I say fix the problem for IPhone 6 and be done. Everyone uses Garmin GPS products anyway for maps and driving.


4 posted on 09/28/2012 7:53:04 AM PDT by napscoordinator (GOP Candidate 2020 - "Bloomberg 2020 - We vote for whatever crap the GOP puts in front of us.")
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To: fremont_steve
The apologies really should be going to Samsung and all the other recipients of frivolous lawsuits from the most massive armada of gangster lawyers ever assembled in the history of the world. Every phone I have has a rectangular shape with rounded corners and many of them came out be for the first iPhone was a glimmer in Steve Jobs’s head.
5 posted on 09/28/2012 7:55:49 AM PDT by fireman15 (Check your facts before making ignorant statements.)
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To: Responsibility2nd

How does this stuff get out of the door? Doesn’t anyone actually turn on the things and try to use them?? Or is Marketing so in control, they know it’s Cr@P and figure sell the things and we will deal with the blowback?


6 posted on 09/28/2012 7:56:15 AM PDT by Gadsden1st
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To: Responsibility2nd

Updated my iPAd a few days ago and was horrified by the new maps. Use to be able to find anything almost automatically. Was truly amazing. Now everything is oriented the wrong way. Really awful.


7 posted on 09/28/2012 7:56:29 AM PDT by all the best (`~!)
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To: Responsibility2nd

I’ve never been an Apple fan... I equate them to a fashion designer and not an innovator of technology. (Right or wrongly)

I will never forgive them for not encouraging an open hardware platform for their PC, like IBM did with theirs back in the 80’s.... and I’ll tell you what I see the same kind of arrogance with cell phones.


8 posted on 09/28/2012 7:56:37 AM PDT by mike_9958
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To: Responsibility2nd

Google wasn’t broken, but Apple decided to fix it anyway.

I’m not one to complain about billionaires fighting each other but in this case it’s appropriate.


9 posted on 09/28/2012 7:57:23 AM PDT by relictele
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To: napscoordinator

Every thing Apple (tm) does is always the best. No matter what. Best design. Best engineering. Best programming. Best support... Coolest...Hip...All the hot girls will want... sigh! :( :( :(

The Magic (tm) is gone.

(Sent from Android Galaxy Nexus)


10 posted on 09/28/2012 7:58:14 AM PDT by epluribus_2
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To: napscoordinator

Well, when you line up to buy the IPhone 27 in 8 months, maybe it will be working.


11 posted on 09/28/2012 7:58:23 AM PDT by Gadsden1st
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To: Responsibility2nd
Welcome to the Apple version of perfection.

No other company in the world in held to such exacting standards of customer satisfaction, and rightly so, given their past performance.

Really, you can go ahead and upgrade to an iPhone with confidence:
First, you're not likely to even see a glitch in Maps if you use it, and
Two, Apple will likely have any minor glitches fixed by the next software upgrade... that's why they have the reputation they enjoy.

12 posted on 09/28/2012 7:58:32 AM PDT by doc11355
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To: Gadsden1st

Well, when you line up to buy the IPhone 27 in 8 months, maybe it will be working.

lol. I actually am still on the IPhone 4 (horrors...lol)


13 posted on 09/28/2012 7:59:54 AM PDT by napscoordinator (GOP Candidate 2020 - "Bloomberg 2020 - We vote for whatever crap the GOP puts in front of us.")
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To: all the best

Apples core users (heh heh) do not need maps. They live on campus and walk or take public transportation to the coffee shop and clubs. Then live the rest of their lives like they are still in a public school.


14 posted on 09/28/2012 8:00:45 AM PDT by epluribus_2
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To: Gadsden1st
How does this stuff get out of the door?

It probably worked fine in Cupertino.

15 posted on 09/28/2012 8:01:22 AM PDT by Rio (Tempis fugit.)
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To: Responsibility2nd

That’s not a flaw, that’s a built in feature!


16 posted on 09/28/2012 8:02:52 AM PDT by Obadiah (The corrupt MSM is the enemy of the American people.)
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To: epluribus_2

... and expect everyone else to live like that, too. Many go into politics/policy.


17 posted on 09/28/2012 8:03:18 AM PDT by epluribus_2
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To: Responsibility2nd

Maybe some Chinese slave software engineer bollixed up on purpose. Slaves can revolt and slaves can sabotage


18 posted on 09/28/2012 8:03:56 AM PDT by dennisw (Government be yo mamma - Re-elect Barack Obama)
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To: Responsibility2nd

It’s not just the iPhone 5. This is iOS 6 pushing the change, not a device-specific issue.

If you have an Apple device and have recently upgraded to iOS 6, you’re affected.


19 posted on 09/28/2012 8:14:16 AM PDT by rarestia (It's time to water the Tree of Liberty.)
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To: rarestia

I’m seeing this. See post 7.


20 posted on 09/28/2012 8:18:48 AM PDT by Responsibility2nd (NO LIBS. This Means Liberals and (L)libertarians! Same Thing. NO LIBS!!)
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