I dunno, I've never flown on a Buddy Pass before.
I misread your post, I thought you said they were trying to leave NYC....
The problem is that JetBlue has three flights a day from Salt Lake City. One to the NYC area (JFK) and two to Long Beach, California.
Yes “I dunno.” Perhaps you ought to stay out of the conversation, if you aren’t able to gasp even the basics. Yes, they were attemting to travel FROM Salt Lake. The multiple airports out east they cannot get to had nothing to do with the dilemma.
Fair question ..
When you have a friend/relative work for an airline; you can use a Buddy Pass to buy a ticket between point A and point B for a very reduced price.
The price you pay, depends upon the destinations.
The destinations are ONLY the airports that the partucular airlines (or it’s subsidaries) support.
If they had a Delta Buddy Pass, then there are plent of choices as you listed, however this was Jet Blue.
From Salt Lake City, Jet Blue runs 2 routes - your choices are either Long Beach, CA or JFK in New York. Jet Blue does not service those airports, from SLC. They are stuck.