[sam_paine]

This women essentially had to argue with the dispatcher! The dispatcher was kind of an arrogant wanker, imo. "What do the suitcases have to do with it!?"

When seconds count, the cops are minutes away.

[hoe_cake]

Was the dispatcher condescending to the 911 caller?

[Reagan69]

I agree, if there was any “profiling” it was the dispatcher who seemed annoyed at the woman for calling.

[RummyChick]

You are right..he had an attitude..I wonder if it was because she sounded white.

And why such an attitude about the suitcases. She was just reporting what she was seeing.

She sounded like she was thinking...I am just reporting an incident..I don’t know what is happening..why are you giving me such grief.

[Aroostook25]

In large dispatch centers one dispatcher talks to the caller and another listens in and dispatches responders while passing them information which the caller is giving. That way one dispatcher doesn’t have to talk with the caller AND talk to the responders. Confirming the address ASAP is crucial because responders are being dispatched within seconds (though the caller doesn’t know that because they don’t hear the radio traffic from the other dispatcher).