You are right..he had an attitude..I wonder if it was because she sounded white.
And why such an attitude about the suitcases. She was just reporting what she was seeing.
She sounded like she was thinking...I am just reporting an incident..I don’t know what is happening..why are you giving me such grief.
He also sounded white, so no issue there.
He did sound somewhat harried and impatient, like he is used to sorting through a lot of bogus calls.