I’ve heard that if it is their break time, they will just get up and leave the work station, not even completing the title or registration, whichever they are working on. I’d be ashamed to do something like that (although I realize they do have scheduled break times and lunch times). If I know I’m scheduled to go to lunch in 5 minutes, I simply do not call a title customer. Instead I’ll call a registration which doesn’t take nearly as long. It’s just a matter of common sense.
Like I said, the dealers HATE going there.
What the hell do they think this is, a union shop?