I work for the tax office in another county and we hear complaints about Dallas all the time. Customers who come to our office often comment about how fast they get their work finished. The dealers hate going to the Dallas office too but unfortunately, they have little choice. The work must be done be either the buyer’s or seller’s county so if both are located in Dallas, tough luck.
Dallas County has about 9 or 10 different offices too. They could shut half of them down and nobody would even notice.
There’s three offices that aren’t too bad - the rest are abysmal.
Even in those three offices, man - while the clerks manning the counter are pleasant enough, half the staff at any given time appears to be on break.