LLS
The original article should’ve read “legitimate businesswomen”. :)
I’m with you on this. Why did she have three cards?
If AMEX has to absorb consumer bad debt, they’ll just pass along the cost to the merchants and then fewer will accept the card.
Also, as a worker, whose total family income is reportable and subject to tax law, I don’t mind if folks with non-reportable income are now being scrutinized more carefully. AMERX is extending you credit; they have a responsibility to their stockholders and other customers to ensure that you will be able to pay it back
The fact that they farm their customer service out to India is irritating, but I think that American unions have just priced themselves out of the market. I’ve had good and bad results with customer service abroad; same as with domestic workers. If the language skills are good, sometimes you just don’t know where you are talking to. The other day I had an Australian living in Costa Rica answering the phone. As long as they do their job well and resolve my issue, I don’t care; I don’t have a personal relationship with these people.
I am annoyed that my employer has farmed out the phone call center responsibilities to a (domestic) company. I thought that the personal touch was one of our strong points. I suppose that if they found a foreign company that was cheaper they would send the job abroad too. Once you lose the personal touch with your students, do you really care if the call is answered by someone in Texas or Delhi?
YEAH....THAT was a RED flag....3 (THREE) Amex cards for her....
I can’t speak about AMEX, but many of the major credit cards are unilaterally raising rates and applying it to the balance. It’s bad news.
Of course, this “hold” may apply to the charge card of Amex, which naturally is different than their credit cards.